Lead Service Technician C459 Geisel HVAC-Elyria

Reports To: Field Supervisor or General Manager

Status
:
Full‑time, Regular position

Location Address: 633 Broad Street Elyria, OH 44035

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Works under the{{$escape}}director of the Field Supervisor or General Manager.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short‑term and Long‑term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs 怎么 such as:
  Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and timely
• Inspects equipment and performs diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine免责声明 and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Uses hand‑held device to record all required information on customer call, completes allPWD paperwork neatly and promptly, and collects payment from customer
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• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer and calls Sales and Service Coordinator with replacement.ui product sales leads generated from the visit
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned

• High school diploma or GED with additional training and 10 years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment and related accessories
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• Proficient mechanical aptitude and ability to operate necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment
• Proficient and able to properly start up, balance airflow, and align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water…