Assistant Director of Graduate Admissions Operations and Systems

Overview

Location: Elon University Campus

Title: Assistant Director of Graduate Admissions Operations and Systems

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: Admissions and Financial Aid

Department: Graduate Admissions

This position is responsible for ensuring the integrity of our technical systems which support and generate graduate applicants to Elon University. This position is responsible for developing CRM technical strategy to meet functional strategy goals including high-quality application review, automated and differentiated communications flows, and reporting for all central campus graduate programs at Elon University. This position is also responsible for data feed functionality and integrity for all integrations connected to the graduate instance of Slate at Elon.

As an Elon University employee, you ll join an internationally acclaimed university with a commitment to fostering a thriving community. Elon emphasizes growth, professional development and success through training and advancement opportunities. Elon s home is in Elon, North Carolina, a community located near Greensboro, Raleigh and Durham. The region offers various cultural and recreational activities.

• Generous and comprehensive benefits package including: 28 annual days off, holidays and vacation.
• Immediate tuition remission for undergraduate courses; tuition remission for approved graduate-level courses after 12 months of employment.
• Retirement plan with an 8 percent contribution from the university.
• Health, dental and vision insurance, plus onsite Health & Wellness Clinic access.
• Free use of campus fitness facilities and free admission to campus events.
• Eligibility for tuition remission for spouses, qualifying domestic partners and dependents after two years of service; eligibility for the Tuition Exchange program after two years.
• Elon s commitment to diversity, equity and inclusion; equal opportunity employer.

Bachelor s degree in any field with minimum 1 year of experience in roles with relevant work experience.

Bachelor s degree in a relevant field of study.

• Business Procedures and Operations
  • Analyze processes and increase efficiencies of application processing and daily operations, including implementing new Slate functionality, testing, and driving new technology initiatives.
  • Lead the annual application launch and all necessary application edits and testing. Analyze, document, and generate existing and new policies, processes, procedures, and operational methods to direct possible improvements in consultation with Graduate Admissions leadership.
  • Create and conduct trainings to support user needs within admissions and technical best practices. Analyze, document, and generate existing and new policies, processes, procedures, and operational methods to direct possible improvements in consultation with Graduate Admissions leadership.
  • Manage data and records in the Graduate instance of Slate by Technolutions CRM as it relates to internal and external users, prospective applicants, applications, organizations, organization contacts, interviewers, and networks to ensure data accuracy and fluency in users. Conduct trainings to support user needs within admissions and technical best practices. Facilitate and manage file review process within Slate reader. Review and release decisions as determined by graduate admissions committee members.
• Technical systems design, build, and integration
  • Lead the annual application launch and all necessary application edits and testing. Build applications and all associated database objects in Slate efficiently to meet current needs and priorities of Graduate Admissions.
  • Configure and collaborate with colleagues on the implementation of marketing campaign strategy.
  • Serve as the Admission s team lead and technical contact in daily operations, provide analysis and consultation to leadership or other departments. Build and audit admissions events in Slate such as outreach events and interviews strategically.
  • Lead and serve as a resource on Slate projects with consultants and partners; act as lead contact with external application partners to ensure applications are aligned and integrated. In consultation with the Dean of Graduate Admissions create data field map, data dictionary, and governance models for Slate CRM.
• Reporting and Analysis
  • Create, update, and direct auditing of existing Slate forms, queries, and reports.
  • Execute daily functions to test data integrity including consolidation of records, rule verification, process map alignment, and data population accuracy.
  • Process and manage materials flowing into and out of Slate for file review.
• Other duties as assigned
  • Stay informed of higher education trends and new technologies. Perform other admissions-related duties as assigned.
• Inclusive Community Building
• Foster Elon's commitment to diversity, equity and…