Director, Operations & Communications

Director, Operations & Communications

Location:

Elon University Campus

• Title:
  
  Director, Operations & Communications
• Position Type:
  Staff Full‑Time
• Days Per Week:
  Monday – Friday
• Hours Per Week: 40
• VP Area:
  Strategic Initiatives
• Department:
  Student Professional Development Center / Career Services

The Director of Operations & Communications plays a pivotal leadership role within Elon's Student Professional Development Center (SPDC), guiding the strategic direction of operations, communications, and data systems that support student career success. Acting as a senior operational partner to the Associate Vice President of Student Professional Development, the Director ensures the seamless delivery of all SPDC services by managing office and administrative operations, event execution, optimizing technology platforms, and guiding the strategic direction of all communications efforts.

Through cross‑functional collaboration, data‑informed decision making, and a commitment to continuous improvement, the Director helps foster a dynamic and responsive environment that prepares students for meaningful professional lives while elevating the SPDC's visibility and impact.

As an Elon University employee, you join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative, and best‑run universities in the nation, Elon values personal development and offers generous benefits.

• 28 annual days off, including holidays and vacation
• Immediate tuition remission for undergraduate courses
• Tuition remission for approved graduate‑level courses after 12 months of employment
• Retirement plan with an 8 % university contribution
• Immediate eligibility for health, dental and vision insurance, plus free acute care and lab services at the campus Health & Wellness Clinic
• Free use of campus fitness facilities
• Free admission to musical and theatre performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and Division I Phoenix athletics
• Eligibility for tuition remission for spouses, qualifying domestic partners and dependents begins at two years of service
• After two years, eligibility for participation in the Tuition Exchange, a national scholarship exchange program

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal‑opportunity employer, Elon's principles of diversity extend to race, gender identity, age, disability status, veteran status, sexual orientation, religion and other aspects of one's identity. Employees respect human differences, embrace lifelong learning, uphold personal integrity and serve with an ethic of service.

Bachelor's degree and 5+ years of professional work experience, including a minimum of two years at a supervisory level.

Bachelor's degree and 5+ years of professional work experience, including a minimum of two years at a supervisory level; previous experience in a higher‑ed environment; experience with the collection and distribution of first‑destination/career outcomes data; experience working in a matrixed work environment.

Develop and manage administrative processes that ensure the smooth flow of work across the SPDC, including scheduling, resource allocation, onboarding, and internal coordination. Operationalize strategic goals by translating them into systems, procedures, and workflows that ensure alignment, accountability, and shared success. Create and monitor customer‑service practices and success metrics to ensure a responsive and student‑centered experience. Lead special projects and cross‑functional initiatives that enhance operational effectiveness and collaboration.

Serve as the lead administrator for the SPDC's technology tools and platforms, overseeing configuration, troubleshooting, and optimization. Evaluate and implement new technologies that improve operational workflows, data management, and stakeholder…