Teller Elmwood Park

Job Description

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency, while educating customers on TD's products and services or referring them to a partner for specialized solutions.

• Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engages in lobby leadership by guiding customer flow, warmly welcoming customers, and directing appropriately.
• Understands customer banking preferences and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offers financial and digital solutions, and/or refers the customer to an appropriate partner.
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect the customer.
• Verifies customers' identities by following authentication policies and procedures.
• Balances cash drawers, ATMs, and Teller Cash Dispensers (TCDs) or Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures and operations.
• Maintains accountability for cash drawers and vaults, ensuring appropriate cash limits and security.
• Protects confidential customer information and follows dual control.
• Follows security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address, and prevent fraud.
• Completes required in-classroom and online training by established due dates.

• High school diploma or GED.
• 6 months of work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience.
• Ability to work during operating hours to include weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Occasional
• Standing – Continuous
• Walking – Frequent
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Location:

Elmwood Park, New Jersey, United States of America

Hours:

20

Pay Details: $23.00 - $29.50 USD

Line Of Business:
Personal & Commercial Banking

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other business needs.

We encourage candidates…