Returns Coordinator

Overview

Location: Elmwood Park, NJ (Hybrid: 3 days onsite, 2 days remote)

Contract Duration: 3 months (through end of April)

Start Date: Before February 1 (Urgent!)

Schedule: Monday–Friday, 8:00 AM–5:00 PM EST

Pay Rate: $24–$26/hr (W2)

We are seeking a Commercial Returns Coordinator to join a leading global pharmaceutical organization. This role is critical in supporting the resolution of a high-volume backlog of shipping discrepancy emails and managing end-to-end customer return processes. If you thrive in a fast-paced environment and have strong organizational and communication skills, this is an excellent opportunity to make an immediate impact.

• Manage and resolve shipping discrepancy emails promptly and accurately.
• Oversee end-to-end customer return processes, ensuring compliance and efficiency.
• Communicate effectively with internal and external customers regarding claims and returns.
• Utilize Outlook and Excel daily for tracking and reporting.
• Collaborate with inventory and receiving teams to ensure smooth operations.

• Proficiency in Microsoft Outlook and Excel
  .
• Prior office experience involving customer communication.
• Experience handling internal and external customer claims.
• Strong organizational, analytical, and communication skills.

• SAP experience (training available if needed).