Returns Coordinator
Job in
Elmwood Park, Bergen County, New Jersey, 07407, USA
Listed on 2026-01-25
Listing for:
Insight Global
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
Overview
Location: Elmwood Park, NJ (Hybrid: 3 days onsite, 2 days remote)
Contract Duration: 3 months (through end of April)
Start Date: Before February 1 (Urgent!)
Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
Pay Rate: $24–$26/hr (W2)
About the RoleWe are seeking a Commercial Returns Coordinator to join a leading global pharmaceutical organization. This role is critical in supporting the resolution of a high-volume backlog of shipping discrepancy emails and managing end-to-end customer return processes. If you thrive in a fast-paced environment and have strong organizational and communication skills, this is an excellent opportunity to make an immediate impact.
Responsibilities- Manage and resolve shipping discrepancy emails promptly and accurately.
- Oversee end-to-end customer return processes, ensuring compliance and efficiency.
- Communicate effectively with internal and external customers regarding claims and returns.
- Utilize Outlook and Excel daily for tracking and reporting.
- Collaborate with inventory and receiving teams to ensure smooth operations.
- Proficiency in Microsoft Outlook and Excel
. - Prior office experience involving customer communication.
- Experience handling internal and external customer claims.
- Strong organizational, analytical, and communication skills.
- SAP experience (training available if needed).
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