Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

As our Apartment Host, you be the primary ambassador of The Apartment – an ultra-luxury private lounge within a premier retail village. The role is responsible for delivering elevated gracious and attentive hospitality to every guest, ensuring a seamless and refined experience from arrival through departure.

• Welcoming all guests with warmth, professionalism, and an elevated standard of hospitality.
• Managing guest registration, check-in, and check-out using the designated booking and guest management system.
• Escorting and seating guests appropriately within the Apartment, offering coat check services, food & beverage and storage of personal belongings.
• Anticipating guest needs and providing attentive, discreet service at all times while supporting the guest’s itinerary efficiently.
• Preparing and serving beverages, including non-alcoholic specialty drinks, with precision and presentation in mind.
• Offering and presenting light bites and pre-prepared food items following standards of refined service.
• Assisting with basic kitchen support as needed, including setup, restocking, and light food preparation.
• Assisting with event setup, including furniture arrangement and space preparation.
• Supporting events by welcoming guests, plating pre-made food, serving, and maintaining presentation standards.
• Assisting with post-event breakdown and resetting the Apartment to its original configuration.
• Maintaining the cleanliness, organization, and visual standards of the Apartment throughout the day.
• Assisting with light housekeeping duties, including tidying service areas and guest spaces.
• Ensuring all service areas are well-stocked, organized, and presentation-ready.
• Providing knowledgeable insights in to Village brands, and the unique offers and promotions within the Village.
• Promoting a range of value-added services such as hands-free shopping, valet parking and gift cards.
• Being familiar with all Village operational policies & procedures and executing them seamlessly on the guests’ behalf.
• Maintaining effective communication with all related departments to ensure smooth service.
• Responding to guest requests for special arrangements (e.g. transportation, restaurant reservations, etc.).
• Anticipating operational needs and providing the respective support; identifying any key areas of concern during a shift (e.g. maintenance of facilities).
• Proactively gathering feedback & suggestions from guests and reporting them to management.
• Proactively building and maintaining relationships with brands and researching their key products, price point, target market, history and value.
• Maintaining a close partnership with the wider Hospitality team and providing coverage, as needed.

Every colleague is an entrepreneur at heart and this drives our organizational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• Experience in Guest Relations/Concierge/Front of House in a luxury environment, including hotel, retail, hospitality and events sectors.
• Demonstrated genuine desire and enthusiasm for delivering exceptional 5-star guest experience and hospitality.
• Ability to lift and carry items weighing up to 50 pounds; ability to assist with moving furniture and equipment.
• Ability to stand and walk for extended periods.
• Strong cultural awareness to best manage the expectations of guests from diverse countries.
• Computer literacy, with high proficiency in Microsoft Office.
• A well-mannered demeanor, always maintaining a high level of professionalism.
• Capability to think creatively on your feet, live in the moment and provide flexible and innovative solutions to daily challenges and opportunities.
• Ability to react quickly, while remaining calm, under pressure.
• Strong interpersonal and communication skills with a flexible approach.
• Demonstrated ability to lead by being engaging, proactive and informative.
• Ability to assist in projects and to work effectively within a team, as well as act autonomously.
• Fluency in English; any other language would be beneficial, especially Spanish, Mandarin or Arabic.
• Flexibility to work on a shift pattern basis, including weekends and federal…