Residential Manager

Description

Ray Graham Association for People with Disabilities (RGA) is a nonprofit organization dedicated to supporting people with disabilities to live meaningful, self-directed lives. We are committed to person-centered practices, quality services, and regulatory excellence across all programs.

The Residential Manager (RM) provides on-call leadership, supervision, and quality oversight for Community Integrated Living Arrangement (CILA) homes serving adults with developmental disabilities throughout DuPage County. This role supports approximately 3–4 CILA homes and ensures continuity of care, regulatory compliance, and adherence to RGA’s policies and service standards outside of regular business hours.

The RM supervises Community Support Supervisors (CSS) and provides guidance and support to Direct Support Professionals (DSPs) during emergent or high-priority situations.

• Provide on-call operational and supervisory support to CILA homes.
• Ensure compliance with IDHS/DDD and BALC regulations.
• Respond to staffing issues, medical or behavioral emergencies, facility concerns, and reportable incidents.
• Support and guide Community Support Supervisors with decision-making, incident response, and staffing coverage.
• Promote person-centered practices aligned with Person Centered Plans and CQL Personal Outcome Measures.
• Conduct on-site or remote quality checks as needed.
• Coordinate with nursing, clinical, maintenance, and leadership staff during emergencies.
• Ensure timely, accurate documentation and follow-up of incidents and corrective actions.
• Communicate trends, concerns, and resolutions to program leadership.

• Benefits include medical, dental, vision, paid time off (PTO), retirement plan, mileage reimbursement, and professional development opportunities.

• Primarily Monday - Friday but must be flexible to meet operational needs in homes on evenings, nights, weekends, and holidays as needed.

• High School Diploma or GED required.
• Certified as a DSP on the IDPH Health Care Worker Registry.
• Minimum of 3 years’ experience supporting individuals with developmental disabilities.
• Prior supervisory or lead experience in residential or community-based services.
• Knowledge of CILA regulations and person-centered service delivery.
• Ability to make sound decisions under pressure and respond effectively to emergencies.
• Valid Illinois driver’s license, acceptable driving record, and reliable transportation.
• Availability to work on-call
  , including evenings, nights, weekends, and holidays.

• Bachelor’s degree in Human Services, Social Work, Psychology, Special Education, or a related field (or equivalent experience).
• Experience overseeing multiple residential sites.
• Familiarity with Council on Quality and Leadership (CQL) principles.
• CPI, First Aid/CPR, and medication administration certifications (or ability to obtain).

• Frequent travel to residential sites throughout DuPage County.
• Exposure to emergency or crisis situations.
• Variable hours based on operational needs.

• Ray Graham Association is a drug-free workplace
  . Employment may require pre-employment and random drug testing.
• Employment is contingent upon successful completion of a criminal background check
  , Illinois Health Care Worker Registry clearance, and other required screenings.
• All offers are contingent upon verification of credentials and authorization to work in the United States.