Service Supervisor

Job Title

Service Supervisor

The Service Supervisor, Compressed Air (Commercial), leads the local service organization and owns the full lifecycle of compressed air equipment, driving exceptional customer experiences from installation through long-term support. This role partners closely with Sales to grow the business, collaborates with service coordination to ensure seamless execution, and manages a team of Service Technicians responsible for installing, maintaining, and repairing compressed air system components.

In addition, the Service Supervisor has full accountability for the Service P&L at the Customer Center, balancing customer satisfaction, performance, and profitability.

• Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians  training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting customer experience and increase overall customer satisfaction.
• Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.

• High School Diploma or GED
• 7+ years of relevant services experience
• 3+ years  experience in managing teams of people with relevant experience coaching, training and mentoring as a peer-leader.
• 3+ years of progressive customer service leadership experience, including conflict resolution, effective communication, and negotiation
• Must possess a valid driver s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

• Solid professional communication skills both verbal and written.
• Advanced operating knowledge with Microsoft Office and general business applications.
• Strong working knowledge of handheld and mobile technologies (smartphones, tablets) and network-based systems.
• Demonstrated understanding of financial impacts related to process efficiency, cost control, and business performance.
• Ability to work in diverse conditions with interpretation or deviation from standard processes including mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.

• Bachelor s degree in engineering, engineering technology, business or a relevant area
• Managing budgets and processes strongly preferred
• Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.
• It requires employees to regularly lift and or move weight limits in line with the safety policy.

• Fully onsite role
• Company vehicle and fuel card provided
• Limited overnight travel (approximately 10-20%)
• Regular daily travel to customer sites, including work outdoors and in mechanical or equipment rooms
• This position will have physical demands and requires regular use of hands,…