Customer Service Account Manager

• Review RFQ (Request for Quote) for costing
• Review and send “formal” quotes to customer
• Process customer orders for input into system
• Prepare “contract” review for all incoming customer orders
• Daily issuance of BOL’s for shipments
• Analysis of MRP reports to identify problematic issues pertaining to delivery
• Analyze/Update customer schedule changes to ensure on-time delivery
• Manage Customer Portals and EDI (OEM’s will require weekend review)

• Handles daily activity which requires strong analytical & problem resolution skills
• Decision maker to serve both customer and company
• Understand impact to cost and bottom line
• Manages information flow throughout organization and acts as key liaison internally and with customers
• Negotiate & resolve obsolete claim issues
• Coordinate with QC on corrective action requirements
• Assist Accounting with customer payment issues
• Coordinate back-up OEM training

• Going to off-site plants (local)
• Travel for Customer visits (US and Global)

• Full-time position (40 hours per week) – Salaried position
• 7:30am – 4:30pm
• May require some weekend and/or evening hours

Equal Opportunity Employer
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