Team Leader, Management

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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high-performing, connected culture where everyone belongs. We are committed to Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth to elevate how we work, serve, and lead.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. We’ll help you grow your knowledge and skills as you serve as a knowledgeable resource on tax topics and products for associates.

• Lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Provide leadership and development of tax office associates to deliver an outstanding client experience and achieve office growth objectives.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure all tax office work is completed by deadlines with attention to quality standards and priorities.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.

• Multi-unit people management experience in the retail, restaurant, banking, or related industry.
• 2+ years as a Tax Professional.
• Prior experience in customer service, shift leadership, or similar roles; demonstrated ability to supervise or manage people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Demonstrated customer-centric mindset; ability to work flexible schedules.
• High school diploma or equivalent or higher.

At H&R Block, we invest in our people by supporting their total well-being. Our benefits help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate and wellbeing initiatives such as Better You.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401(k) Savings Plan, and Employee Stock Purchase Plan.
• Check all available benefits at

We remain committed to building a Connected Culture — trust, care, and connections in how we work together. We strive to create an environment where everyone can bring their authentic self and feel they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized globally on Best Companies lists, surrounded by colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a job offer.