General Manager - HomeSuites Hilton

Overview

Witham Family Hotels is proud to bring a brand-new Home2 Suites by Hilton to Ellsworth, Maine, and we are seeking a General Manager who is passionate about hospitality, guest experience, building a strong team culture, and taking ownership of the hotel’s operational and financial success.

As a family-owned hospitality company, Witham Family Hotels believes that great hotels are built by great people. Our main goal is to chase hospitality. Reporting directly to the Managing Director, this role is an exciting opportunity to lead a new hotel opening, shape the guest experience from day one, and create a workplace where team members feel valued, supported, and motivated to deliver their best, while also taking ownership of the hotel’s overall performance and long-term success.

The Opportunity

The General Manager will lead the hotel with a strong focus on people, culture, and genuine hospitality, while also ensuring the hotel is well run and positioned for long-term success. This is a hands-on leadership role for someone who understands that strong operational and financial performance naturally follow when teams feel supported and guests feel truly cared for.

Witham Family Hotels has been recognized as one of the Best Places to Work in Maine since 2022, and we take pride in our culture of kindness, respect, inclusion, excellence, empowerment, integrity, and family. Join a company where your work matters and your expertise is valued. We are proud to be an equal opportunity employer and believe our strength lies in our differences.

• Champion a guest-first mindset, ensuring every guest feels genuinely welcomed, respected, and cared for.
• Build, lead, and inspire a high-performing team through thoughtful hiring, training, coaching, and recognition.
• Create and maintain a positive workplace culture rooted in Witham Family Hotels’ core values of respect, kindness, empowerment, inclusion, integrity, excellence, and family, with a focus on delivering genuine hospitality.
• Lead all phases of the pre-opening and grand opening, including staffing, training, and brand readiness.
• Ensure consistent delivery of Hilton brand standards and the Home2 Suites guest experience.
• Engage directly with guests, listen to feedback, and continuously improve service quality.
• Oversee hotel operations, including budgeting, labor management, and responsible cost control, in support of long-term success.
• Support revenue and yield management strategies, balancing demand, pricing, and guest experience to ensure sustainable performance.
• Monitor performance and make thoughtful decisions that balance hospitality, team engagement, and financial responsibility.
• Collaborate closely with leaders across the Witham Family Hotels portfolio to share best practices, support one another, and contribute to collective success.
• Represent Witham Family Hotels and Home2 Suites by Hilton positively within the local community.

This is a full-time, year-round, exempt leadership position. Hotels operate 24/7, and the role is generally scheduled over a 5-day work week. Flexibility is required, including early mornings, evenings, weekends, and holidays, with the expectation that additional hours may be needed to effectively support hotel operations and responsibilities.

• A hospitality leader who leads with heart, integrity, and a collaborative mindset.
• Prior hotel management experience required;
  General Manager experience preferred.
• Experience with new hotel openings and/or Hilton-branded properties is a plus.
• Strong leadership, communication, and team-development skills.
• A hands-on, approachable leadership style aligned with a family-owned company culture.
• Comfort overseeing operations, revenue strategy, and finances while keeping hospitality at the center of every decision.
• Appreciation for teamwork across properties and a desire to be part of a supportive leadership group.

• Start earning PTO (Paid Time Off), up to 136 hours in your first year (prorated based on hire date). The more years you spend with us, the more PTO you earn!
• Health Insurance – multiple Aetna Health plans, we pay 80% of the…