Installation Technician - Ellsworth ME

24 Downeast Hwy, Ellsworth, ME 04605, USA

Posted Tuesday, December 16, 2025 at 5:00 AM

REPORTING TO:
Service Manager EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time.

An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Provides automotive repair and maintenance services for customers, including but not limited to:
  Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
• Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
• Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
• Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
• Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
• Returns cores, batteries and used tires to designated security areas for appropriate handling.
• Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
• Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
• Completes all required training and certification for the position, including LMS training, safe equipment operation training, and relevant certifications.
• Become a Licensed State Vehicle Inspector (state-specific requirement) and obtain T.I.A basic automotive tire service (BATS) and T.I.A. advanced TPMS certifications; ASE certifications in G1, A4 and A5; train and deliver the 5-for-5 process to educate customers about their vehicle’s condition.
• Attend meetings and training sessions as needed, typically several times per year.
• Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions; secure and lock customer vehicles when returning vehicles to parking lot; install seat and steering wheel covers and floor mats prior to entering customers’ vehicles.
• Maintain a clean work area and shop equipment; participate in daily and weekly shop maintenance programs as designated by Service Management; comply with safety and loss prevention programs to include protective eyewear.
• Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status; review and authorize time worked and attendance records; comply with VIP’s culture and service standards; participate in team meetings; work with the Service Manager to ensure shop equipment safe operation standards; comply with regulations regulating disposal of hazardous waste.
• Ensure satisfactory maintenance, appearance, and condition of facility and equipment to meet security, safety, and environmental codes; maintain a clean service department; enter facility or equipment issues into the appropriate database.
• Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the…