Office Associate II

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Opening Date:
March 4, 2026

Closing Date:
March 17, 2026

Job Class Code: 6542

Grade: 13 (Admin Svcs)

Salary: $17.73 - $25.53 per hour*

* This is inclusive of a 2.50% recruitment and retention stipend.

Position Number:

Location:

Ellsworth

The Office Associate II position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.

Partial telework schedule may be available with management approval.

The Office Associate II is a paraprofessional position providing administrative support in a Child Support Office. Duties can vary and include, but are not limited to:

• Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
• Communicating with parents, answering questions, and providing information about the child support program
• Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
• Telephone Customer Service
• Building cases and managing contact with individuals applying for child support services
• Document imaging and indexing
• Scheduling genetic testing
• Assisting with general office duties

To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and
2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of:
Office Assistant I, Office Assistant II, and Office Associate I.

Note:

Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support.

The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou. This position requires occasional travel.

For questions about this…