Entry Level Call Center Specialist

Position

Entry Level Call Center Specialist

Ellicott City, MD

Wireless Zone is more than just one of the largest Premium Verizon Wireless Retailers. We are committed to making our employees, customers, and communities better.

• Be a Rockstar. Utilize the training, tools, and resources to create a unique sales experience for our customers.
• Building Relationships. Connect with our existing customers to share exciting information.
• Grow your Career. Access additional training courses to grow and develop personally and professionally.
• Get Involved. Take advantage of Wireless-Zone/TCC Gives (volunteer & grant program) to give back and get involved in your community.

The Business Development Specialist is an integral role to increase store traffic from current lead data. The Specialist will create appointments for our in-store sales staff by contacting existing or potential customers by phone and email to come visit one of our Wireless Zone, Verizon stores.

• Reaching out to warm leads provided to you via phone and email
• Setting up appointments through warm leads for in-store Sales Consultants
  • Appointments set will be scheduled through Google Calendar
• Following up with scheduled appointments as reminders to customer and in store personnel

• $28,000.00-$70,000.00 annually

• Can effectively make hundreds of warm lead calls per day
• Demonstrate relationship‑building skills
• Have a talent for quickly evaluating and adapting to a client’s preferred style of communication
• Can work well independently and as part of a cohesive team
• Have strong time management, planning and organization skills
• Have a strong work ethic and is determined.

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.