Floral Manager-Ellicott

Overview

Why choose us? Are you ready to take the next step in your career? Join Albertsons Companies for an exciting opportunity where innovation and customer service go hand in hand. We are looking for someone who wants to make an impact, who can lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that is constantly evolving.

• Directs and controls the operation of the floral department according to company standards; trains and supervises personnel; ensures customer service, quality, freshness and selection; orders, receives, prepares, prices and merchandises all floral products.

• Champions company and division customer service programs to meet or exceed customer service goals. Handles customer relations positively, including effective resolution of complaints. Promotes Albertson’s philosophy of personalized service in the floral department.
• Supervises, motivates, directs, trains and participates in hiring floral department personnel. Monitors performance and recommends actions such as hiring, firing, layoff and disciplinary action. Schedules associates to ensure adequate coverage and service level.
• May order balloons, helium tanks, plants, flowers, accessories and supplies. Ensures product freshness and selection. Monitors special occasion merchandise requirements, sales trends, promotions, and customer feedback.
• Performs receiving duties including breaking down shipments, verifying orders against invoices, inspecting quality, reporting shortages, stocking and rotating product. Adheres to temperature and storage guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and outdoor plants, shrubs and flowers. Follows proper processing procedures for all cut flowers.

• Decorates plants. Makes bows and balloons. Prepares bouquets.
• Controls shrink and cost. Prevents sale of product that does not meet standards.
• Complies with all workplace safety rules and regulations. Ensures proper signing and pricing.
• Performs periodic inventories. Processes administrative paperwork and maintains accurate department records.
• Responsible for meeting customer service, sales and profit objectives.

• Implements correct product preparation techniques. Uses equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, wire, hot glue guns, spray paint, balloon heat sealing machines, helium tanks and garbage disposal.
• Assists customers by making product suggestions and engages in suggestive selling. Makes intercom announcements.
• Ensures safety, cleanliness and sanitation of the work area, cooler, equipment and display area.
• Performs all duties safely, accurately and with honesty and integrity. Performs other necessary and required duties.

• Requires working knowledge of all floral department duties, basic botany knowledge, perishability and seasonality of products, proper conditioning and handling, and safety and sanitation procedures.
• Requires strong communication skills, leadership and interpersonal skills, the ability to manage people, and the ability to remain composed when dealing with customers and co-workers.
• Requires knowledge of employment laws and workplace practices.

• Requires a good understanding of overall company practices and Floral Department policies. Requires analytical ability to handle administrative details such as planning orders, sales projections, scheduling and supervising. Requires the ability to judge and react to business activity.
• Physical ability to reach, lift, stack and maneuver objects up to 60 lbs; frequent bending, stooping and reaching; push/pull with hand trucks and pallet jacks; repetitive arm movements for preparation, packaging and display of products.
• Manual dexterity and good eye-hand coordination; mental alertness to ensure safe and accurate work; basic math and measurement knowledge; knowledge of produce variety, perishability, handling, sanitation, labeling and department policies.
• Ability to operate tools and equipment such as telephones, scissors, safety cutters, stem cutters, wire, staples, hot glue guns, spray paints, balloon sealing machines and helium tanks. Exposure to cold water, thorns and cleaning agents; use of latex gloves.

• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids.

• Working conditions include a temperature-controlled store environment, backroom receiving and production area, and outdoor weather conditions.
• Exposure to 40˚ Fahrenheit in cooler environments.
• Frequent exposure to outdoor weather during plant displays.

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more)
• Time off (vacation, holidays, sick pay). Eligibility…