Community Living Program Manager

Overview

A Community Living Program Manager (PM) oversees multiple homes for The Arc of Howard. Each home overseen will have a Direct Support Manager (DSM) who will work closely with the PM on all facets of the day-to-day operation of the homes. The PM is part of a larger team that works as part of the support network for people who receive services from The Arc.

The PM will be required to communicate with other stakeholders regarding the services including, but not limited to, the person’s family, medical personnel, and the Planning Support Specialist.

• Supervision of DSMs:
  Annual performance evaluations for DSMs
• Attend and fully participate in weekly 1:1 meetings with DSM and monthly house meetings
• Along with the DSM: review and approve documentation in iCare Manager (ICM), monitor Paycom daily for timecard corrections, leave requests, and applicants; plan and schedule activities for the person we support, including booking vacations
• Maintain records under policy and State and Federal regulations and ensure uploads of documentation including, but not limited to, doctor appointments, Person-Centered Plans, Behavior Plans, Nursing Plans of Care, Nursing Assessments, and MARs
• Be responsible for maintaining communications with internal and external partners regarding day-to-day operations
• Review and submit payroll in accordance with the required deadline
• Oversee operating monies (personal use funds, and supplies) to appropriate staff and review receipts to ensure purchases are charged to the appropriate budgets
• Assist the DSM with keeping an inventory of the house and the person’s belongings
• Provide supervision on periodic weekend and evening hours in conjunction with the RPM team
• Keep the Assistant Director of the program up to date on any health and safety concerns
• Act as liaison between Day, Residential, and other agencies providing services in the absence of the DSM
• Maintain routine contact with the people we support, family members, or legal guardians
• Gather and compile materials needed for agency-related reviews, including but not limited to Incident Reporting, Plans of Correction, audits, and the Program Service Plans
• Keep management and the person we support team informed of any situations/conditions that may threaten health and safety
• Maintain daily absences at each site for staff vacancies or leaves of absence
• Assist in training for the department
• Understand hours associated with the house and people in the house; approve the DSM’s monthly staff schedule and submit to the Assistant Director
• Report/monitor incidents, injuries, worker’s compensation, terminations, etc. on the required forms promptly to the appropriate department (QA, HR, etc.)
• Conduct quarterly site visits and inform the Operations Department of needs that should be addressed
• Review emergency drills and follow up on identified issues
• Interview and hire potential DSMs
• Coach/mentor DSMs in all facets of management; serve as a support to DSM including but not limited to performing as a med tech and assisting with staffing crises
• Work closely with Directors and Administrators on interviews and tours to prospective persons served, their families, guardians, and coordinators of community services
• In conjunction with DSM, review Care Plans and 45 Day across all services and address any issues noted
• Conduct assigned training in the homes; ensure staff have completed all job-related training including person-specific training
• Complete licensing applications for new sites; attend all needed inspections related to housing; ensure the site is ready for inspection
• Other duties as assigned

• This position requires a high school diploma or GED, with five years working with and supporting people with intellectual and developmental disabilities, with at least three years supervising Direct Support Professionals
• Experience must include some supervisory responsibilities in the areas of documentation and people care
• Must be at least 21 years of age
• Must have a valid driver’s license and ability to travel between locations during work hours
• Must have the ability to transport people supported in a personal or agency vehicle when necessary
• Ability to fluently read, write and understand the English language and to effectively receive and deliver verbal and written communication
• Must have proficient computer skills, including Microsoft Outlook and Word
• Three years of experience in the field of IDD is preferred
• Knowledge of Code of Maryland Regulations (COMAR) & Home and Community-Based Services (HCBS) Final Rule, waiver and service definitions and regulations, guidelines, procedures & philosophy
• Excellent verbal and written communication skills
• Strong leadership skills
• Strong interpersonal skills
• Ability to delegate with appropriate levels of authority