Business & Process Change Manager

Overview

SCI Team Member Expectations: All SCI Team Members are expected to:
Ensure services provided follow the organization's mission statement, core operating values and policies and procedures; follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintain compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy;

and to foster a culture that values diversity.

• Apply a structured methodology and lead change management activities
• Collaborate closely with project management teams leading the technical side of change
• Assess the impact of changes and illustrate differences between current and future state
• Support communication efforts for large scale, organizational changes
• Support the development, approval, and delivery of training about organizational changes, implementation of new business process, or enhancements to business process
• Develop and implement strategies for measuring the effectiveness of change management activities, including mechanisms to assess the adoption of change and Team Member satisfaction with change management activities
• Support and engage leadership at all levels about organizational change
• Apply a framework for documenting and enhancing business process
• Conduct an inventory and gap analysis for business process across all SCI centers of excellence
• Develop a roadmap for enhancing business processes

• Supervise Team Members as specified, including but not limited to Business Process Analysts and Change Management Specialists
• Work collaboratively with Team Members to identify and achieve professional development goals

• Bachelor s degree in a relevant field (e.g., business, technology, data science, etc.). An advanced degree (e.g., MBA) is preferred

• Five (5) or more years of current progressive, operational experience in Quality Improvement, Process Improvement, Organizational Development, Change Management, or similar. Experience in healthcare, case management, clinical research, or other closely related field preferred.
• Two (2) or more years of leadership/management experience. In lieu of prior leadership experience, six (6) years of individual contributor experience may be substituted.
• Experience leading process improvement initiatives and business process documentation
• Familiarity with change management frameworks, such as Prosci s ADKAR, McKinsey s 7-S, or similar
• Excellent computer skills with knowledge of Microsoft Office Suite, including MS Project, Power
  
  BI or similar data visualization studio, Power Apps, and a demonstrated ability to learn new technology

• People Come First (Customer Focus):
  Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Building Relationships and Connections:
  Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others):
  Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to Team Members. Consistent communicator, provides Team Members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
• Diversity:
  Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented:
  Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of Team Members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance):
  Pursues all initiatives with energy, drive, and the goal to succeed.

• Action Oriented:
  Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Balances Stakeholders:
  Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams:
  Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight:
  Applying knowledge of business and the marketplace to advance the organization s goals
• Collaborates:
  Building partnerships and working collaboratively…