Field Service Technician II

Overview

About the Role Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

On-Site Field Service Technician – Work 3.5 days and off 3.5 days. All schedules have ½ day on Wednesdays. Every schedule has one weekend day. Bonuses paid on weekends. Shift differential for nights. Training will take place during the day hours; after training, hours may be flexible (Sunday-Wednesday or Wednesday-Saturday).

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions to escalated technical and/or customer service-related problem areas for any territory requested.

This is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We’re looking for a dedicated individual with:

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $21.50-$30.75 hourly. This role is eligible for a transportation allowance.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, Canon Inc. ranked in the top-10 for U.S. patents granted for 41 consecutive years as of 2024. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more, visit us at  and connect with us on Linked In at

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch

All statements are based on weekly patent counts issued by the United States Patent and Trademark Office. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k), discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. A more comprehensive list is available at

We comply with all applicable federal, state, and local laws, regulations,…