Supervisor; Part-Time

Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits

Work schedule:

Fridays, Saturdays, Sundays. 32 hours per week, Permanent. Pay: £13.61 per hour.

At Pandora, we believe in creating moments that matter — for our customers and our team. As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world-class customer experience. If you’re passionate about people, performance, and creating meaningful moments, we’d love to have you join us!

• Hold daily team briefs, share store’s KPIs, and motivate the team in beating these.
• Drive exceptional service through role‑modelling our selling ceremony and deliver on KPIs.
• Perform store walks; understand the importance of commerciality and how this shapes visual merchandising.
• Monitor sales performance and take actions to support team success.
• Handle serious complaints that have been escalated with professionalism and care.

• Build the bond between our brand and our customer, answer queries, provide exemplary service and adapt your approach to individual needs.
• Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and inspire love for Pandora’s sustainability, design, and craftsmanship.
• Achieve and exceed individual and store sales targets by using effective selling skills; focus on up‑selling, UPT, ATV, conversion and productivity.

• Act as key holder for the store and ensure opening/closing procedures are carried out.
• Cashing up and reconciling the till systems.
• Assist store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required.
• Assist with product and POS deliveries; unload and store in the correct spaces.
• Operate the till system, handle financial transactions including returns and exchanges, and handle escalations from the wider team.
• Remain alert while on the shop floor and follow security policies to keep the team and customers safe.

Our supervisors are the ambassadors of the Pandora brand. The ideal candidate will be a highly capable individual, a passionate team player who confidently supports their team to provide an unforgettable in‑store experience. Prior experience with a leading brand and/or desirably consumer product retailing is preferred. If you are a senior sales assistant or a current supervisor looking for a new challenge, this could be the opportunity for you.

• Proven experience in driving sales and profitability.
• A passion for driving a culture of exemplary customer service.
• Strong communication skills to establish and coach a high‑performing team.
• The ability to be adaptable and flexible to changing business needs and remain confident in a fast‑paced environment.
• A positive, can‑do attitude with contagious enthusiasm for Pandora product and core values.
• Motivation by KPIs and excitement at hitting and exceeding targets.
• A well‑presented appearance with a taste for desirable products and a passion for retail.

Our people are at the heart of our success. We’re committed to unforgettable career progression and offer a rewards package that’s second to none.

• Highly competitive hourly pay.
• Monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved).
• Generous jewellery uniform allowance to express your style and individuality.
• Employee discount to treat yourself and your loved ones.
• ‘Wear box’ access: select jewellery to wear each time you’re working.
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
• Free support for you and your loved ones through ‘Retail Trust’ on health and wellbeing, financial advice, legal aid and more.
• Parties, incentives and gifts throughout the year.
• Clear career progression and training opportunities, empowering you to grow and succeed.

If you are looking for a new challenge and feel you have the relevant skills, don’t miss out!…