Global Head of Delivery and Operations

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

At SGS, we have an open corporate and international culture. We offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and are committed to supporting your development within the company. Our business principles include:
Integrity, Health, Safety & Environment, Quality & Professionalism, Respect, Sustainability, and Leadership.

Main Purpose of Role

• Leading and coordinating the operational delivery of all medical schemes including MDR and IVDR conformity assessment activities under SGS NB 1639.
• This role ensures the effective performance of clinical, audits, technical, and product assessment functions, driving operational excellence, regulatory compliance, and strategic resource management.
• Oversees all technical teams, manages performance, and supports the development of processes, systems, and personnel to meet business and regulatory objectives.

The role reports to the
Head of Notified Body 1639.

Key Accountabilities

The role encompasses a wide range of responsibilities, including but not limited to the following:

• Lead and manage technical functions: clinical, auditors, products assessors, for all medical schemes, globally.
• Ensure compliance with ISO 13485, MDSAP, UKCA, and EU MDR / EU IVDR requirements throughout assessment life cycles.
• Ensure the team follows efficient allocation and utilization of technical resources across all conformity assessment activities (in coordination with Commercial & Delivery).
• Operational management of technical certification activities, including resource allocation, technical KPI monitoring, and process improvements.
• Lead training and competence management strategies across technical teams to maintain regulatory and technical expertise.
• Support proactive recruitment, onboarding, and qualification of personnel involved in conformity assessment.
• Drive continuous improvement of technical workflows, IT systems supporting assessment, and quality management processes to enhance efficiency and service quality.
• Act as key interface with regulatory authorities, accreditation bodies, and internal stakeholders to maintain SGS reputation, designations, accreditations and compliance.
• Monitor and respond to regulatory changes, industry trends, and accreditation requirements to ensure proactive adaptation of technical operations.
• Manage and promote impartiality and conflict of interest policies across all teams (including subcontractors), ensuring independence of conformity assessment decisions.
• Ensure compliance with SGS integrity policies, health & safety standards, and confidentiality across technical operations.
• Foster a culture of client focus, integrity, and continuous development within technical teams (while maintaining impartiality and regulatory rigor).
• Collaborate with Commercial & Delivery to harmonize handovers (contract→planning→assessment), align capacity with demand, and support timely service without compromising compliance.
• Provide strategic input into designation maintenance and regulatory engagement, coordinating technical evidence, metrics, and remediation plans as required.
• Commercial/Delivery Touchpoints carried over for completeness (scoped to technical dependencies):
• Provide technical input to commercial business development and bid responses when needed (e.g., feasibility, scope, technical risk, assessor profiles).
• Support budget/KPI visibility for technical operations and contribute to overall performance management.

Skills & Knowledge

• Strong understanding of EU MDR, EU IVDR, UKCA, MDSAP, ISO
  13485 and MDD.
• Proven and solid leadership in managing cross-functional teams in regulated environments.
• Knowledge of conformity assessment procedures and QMS requirements.
• Excellent interpersonal…