Hotel Reservations Specialist - Upsell & Guest Experience

A luxury hotel and spa in Ellesmere Port is seeking a friendly and enthusiastic Hotel Reservationist to join their team. In this role, you will manage guest bookings while providing outstanding customer service and reflecting the hotel's high standards. Responsibilities include handling reservations, providing information on rooms and amenities, and coordinating with reception and sales teams. Strong communication skills and experience in customer service are preferred.

This is a full-time position with benefits including discounted accommodation and employee assistance programs.
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