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Client Relationship Manager

Head of Customer Experience & Journey Excellence

Job in Ellensburg, Kittitas County, Washington, 98926, USA
Listing for: Consolidated Communications
Full Time position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager
  • Management
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 110000 - 160000 USD Yearly USD 110000.00 160000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications provider is looking for a Director of Customer Experience to lead their Customer First transformation. The role involves managing customer journeys, overseeing the Voice of the Customer program, and driving continuous improvement initiatives. Candidates should possess strong leadership skills, analytical expertise, and a deep understanding of customer needs. The position offers a competitive salary range of $110,000-$160,000 annually along with comprehensive benefits including 401(k) matching and medical insurance.
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