Breakdown Controller

Position:
Breakdown Controller

Location:

Halifax
Salary:
£27,810

Shift:
Monday-Friday 8.30am-5.00pm

Contract:

Permanent
Benefits:
Pension: 6% employer, 5% employee ,25 days holiday (plus statutory), Death in service 3x annual salary, Company sick pay scheme and free onsite parking

Duties of the Breakdown Controller

• To take inbound calls from customers and deal with vehicle faults and breakdown / repair requests within the UK.

• Liaise with internal Mobile Service Engineers / third party repairers or assign to the following day, ensuring the customer is kept updated at all times.

• The breakdown controller will action customer repair and breakdown requests in a timely and cost effective manner.

• Effectively liaise with customers regarding enquiries.

• Manage customer calls/emails and log repair notifications.

• Allocate appropriate Field Service Engineer response to meet customer requirements.

• Proactively liaise with customers to updated on the reported job progress.

• Ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.

• Ensure that all field service vehicle parts sales are recorded accurately and promptly.

Required skills for the Breakdown Controller

• Experience gained in a similar breakdown controller role ideally within the commercial vehicle sector
Knowledge of the HGV sector would be an added bonus
Experience in dispatch and coordination
Strong communication and organisational skills
Knowledge of vehicle maintenance and repair processes
Ability to work independently and in a team
Computer literacy, including proficiency in Microsoft Office
Experience in a customer service role is a plus
Ability to work under pressure and handle emergencies effectively
Relevant qualifications in logistics, mechanical engineering, or related fields are advantageous

If this Breakdown Controller role is of interest please apply to this advert with an updated copy of your CV

INDPB