Delivery Supervisor

The Delivery Supervisor is responsible, with the Delivery Manager, for the efficient operations of the company location's delivery function. The supervisor role acts as an extension of the manager's established vision for the team, supporting drivers on their routes and providing oversight. The Delivery Supervisor, with the Delivery Manager, ensures delivery routes are run according to schedule, filling in as a driver as needed.

The Delivery Supervisor is responsible, with the Delivery Manager, for the efficient operations of the company location's delivery function. The supervisor role acts as an extension of the manager's established vision for the team, supporting drivers on their routes and providing oversight. The Delivery Supervisor, with the Delivery Manager, ensures delivery routes are run according to schedule, filling in as a driver as needed.

• Acts as on‑site supervision for the Delivery department
• Holds employees accountable to policies and documents thoroughly
• Remains in regular communication with Delivery Manager to ensure shared knowledge and consistency of messaging
• Fills in for the Delivery Manager in their absence
• Pulls reports and analyzes with the Delivery Manager
• Strategizes with Delivery Manager the best structuring and protocols for the department
• Leads the Delivery team by exemplifying the company's values and adherence to policy
• Supports team and encourages a positive department culture
• Follows up or checks in with drivers as needed to ensure continued route efficiency
• Provides remote support to drivers in the field as needed
• As needed, drives delivery routes to fill in for missing drivers
• Receives escalated client concerns and handles with patience and good judgement
• Collect, check, and load all the day's orders listed on their daily delivery manifest.
• Each morning, confirm that all staged outbound product has successfully left the premises
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations
  • Understands all company safety guidelines and protocols outlined in the Safety Handbook
  • Follows up on vehicle maintenance and inspections according to federal, state, and company guidelines
• Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
• Collects supporting materials as needed, such as pictures for warranty claims or client signatures
• Meets company standards for attendance and punctuality
• Maintains compliance with all company guidelines and company established standards
• Maintains clear and timely communication with management, including updates and concerns
• Builds a familiarity with the company's product, including brands, specifications, finishes, and descriptions
• Maintains customer confidence and protects operations by keeping information confidential
• Other duties as assigned

• Supports the management of members of the Delivery department under the guidance of the Delivery Manager
• Leads effectively and fosters a positive team environment by providing direction and coordination
• Supports the completion of team member evaluations
• In coordination with the Delivery Manager, assigns the schedules of department members
• Performs supervisory responsibilities in accordance with the organization's policies and applicable laws
• Supports the Delivery Manager in interviewing, hiring, and training associates as needed
• Plans, assigns, and directs work in the absence of the Delivery Manager
• Balances the needs of the business and of individuals
• Maintains a solutions‑oriented perspective
• Uses critical‑thinking skills to interpret information to make sound business decisions and recommendations
• Understands the company vision and long‑term goals; communicates them effectively to the team
• Integrates core values, integrity, and accountability into all organizational and business practices
• Values and considers the perspectives and backgrounds of all parties
• Supports and motivates fellow leaders and the team to drive company progress

Education, Certifications, and/or Licenses:

• Valid driver's license with a clean driving record
• Valid DOT…