Warehouse Lead - P2153-NH

USPack Overview

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead.

That’s how we help our customers win.

Find out more at:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

• 401(K)
• Paid Sick Time

The Warehouse Supervisor position supports the terminal facility by overseeing daily warehouse operations to ensure efficiency, safety, and accuracy in receiving, storing, and shipping inventory. This role is responsible for directly supervising warehouse team members and contractors, providing coaching and guidance, and maintaining a clean, organized, and compliant warehouse environment. The Warehouse Supervisor functions under the direct supervision of the Terminal Manager and helps ensure daily operations run smoothly and in accordance with company and customer standards.

• Supervise daily warehouse operations, including, picking, packing, staging, and shipping inventory.
• Provide direct supervision to warehouse employees and onsite contractors, including daily task assignment and work direction.
• Train and onboard new employees on warehouse procedures, safety protocols, and equipment operation.
• Conduct regular inventory reviews to ensure assets are organized, accurately tracked, and free of defects or damage across all storage areas.
• Partner with the Terminal Manager to identify and address operational issues, delays, and service concerns.
• Enforce company, customer, and OSHA safety policies and procedures to maintain a safe working environment.
• Assist management in creating, updating, and following SOPs (Standard Operating Procedures).
• Operate warehouse equipment such as forklifts, pallet jacks, inventory scanners, and other warehouse technology as needed.
• Maintain a clean, organized warehouse and ensure compliance with company, customer, and regulatory standards.
• Reconcile route sheets to ensure accuracy against paperwork, investigate discrepancies, and address service-related issues.
• Ensure contractors understand and comply with all customer requirements, including proper attire, s, scanning compliance, and device functionality.
• Notify management promptly of verbal or written inquiries related to in-house issues, missing freight, or service concerns to ensure corrective action is taken.
• Comply with company and OSHA safety standards, including use of appropriate protective equipment, maintaining clutter-free work spaces, ensuring equipment safety, and following accident prevention best practices.

• Ability to establish and maintain a high level of trust, credibility, and professionalism with team members, contractors, and management.
• Highly proactive and resourceful, with the ability to lead effectively in a fast-paced, deadline-driven warehouse environment.
• Strong verbal communication skills with the ability to clearly direct, coach, and address performance with employees and contractors.
• Ability to apply sound judgment and common-sense reasoning to interpret and carry out written, oral, and diagrammatic instructions, and to resolve operational issues involving multiple variables within established procedures.
• Demonstrated understanding of the independent contractor relationship and the ability to ensure compliance with related operational requirements.
• Strong quantitative and analytical skills, with the ability to review data, identify trends, and support operational decision-making.
• Ability to learn, utilize, and oversee compliance with customer-specific programs and systems for scanning, tracking, and performance reporting.
• Highly organized with the ability to manage multiple priorities, schedules, and workflow demands simultaneously.
• Detail-oriented with strong problem-solving skills, capable of identifying root causes and implementing…