Chief Digital Officer

Overview

• Develop and implement a comprehensive technology roadmap that supports company goals.
• Lead digital transformation efforts that enhance operational efficiency and customer experience.
• Evaluate emerging technologies to maintain competitive advantage in data, systems, and automation.
• Serve as a key member of the executive team, advising on technological opportunities and risks.
• Defines value-based pricing, discount policies, and governance models aligned with growth and margin goals.
• Uses elasticity modeling, segmentation, and optimization to drive dynamic, customer-centric pricing.
• Integrates pricing, promotions, mix, and channel strategies to maximize topline and profitability.
• Translates data into actionable insights for sales, marketing, and finance teams.

Data Products

• Commercially accountable for adoption and monetization performance.
• Owns the vision for data as a strategic asset, including platforms, governance, and monetization.
• Ensures trusted, compliant, and consistent data across pricing, customers, products, and operations.
• Builds scalable analytics teams, product ownership, and agile delivery models.

Information Security and

Risk Management:

• Establish and maintain enterprise-level cybersecurity policies and protocols.
• Oversee threat assessments, incident response, and data privacy compliance.
• Ensure protection of sensitive data, systems, and intellectual property.
• Manage vendor relationships related to information security, penetration testing, and monitoring services.

Systems and Infrastructure Management:

• Direct the design, implementation, and maintenance of the company’s IT infrastructure and ERP, CRM, and digital environment (in addition to pricing and data platforms).
• Oversee system upgrades, network performance, and cloud computing strategies.
• Ensure operational continuity through strong backup, disaster recovery, and business continuity plans.
• Collaborate with departments to optimize data flow, reporting, and integration of business systems.
• Drives simplification, standardization, and modernization to improve speed and reduce cost.

Team Leadership and Development:

• Build, mentor, and lead high-performing technology and cybersecurity teams.
• Develop and manage departmental budgets, ensuring efficient use of resources.
• Promote a culture of accountability, innovation, and continuous improvement.
• Provide guidance and training to ensure staff remain current on best practices and emerging risks.
• Product Mindset – Lead business–technology translations that bridge the business and technology gaps and drive enablement of functional business teams

Vendor and Budget Oversight:

• Negotiate contracts with hardware, software, and service providers.
• Ensure cost-effective procurement and licensing strategies.
• Monitor budget performance and prioritize technology investments for long-term return.

While Saval does big business, the feel of working for Saval is intentionally small. As an independent company with experienced and accessible management, we’re able to make improvements, address issues, and update systems quickly and efficiently. As an employee of Saval, you will help us deliver on our promise of exceptional service to our restaurant and hospitality customers.

At Saval, we believe that we have a responsibility to give back and support our local community through philanthropic initiatives and partnerships with local nonprofits and trade organizations.

In 2020 alone, Saval Food service worked to distribute and donate over 15,000 boxes of food goods in partnership with Johns Hopkins.

Our operations team is led by Senior Vice President Gary Peisach, who is a sitting board member of Meals on Wheels of Central Maryland, a nonprofit that tackles feeding impoverished and elderly clients in the Baltimore region.

One of our most successful Saval Cares Initiatives is our annual charity golf tournament that has raised over $350,000 for the Children’s Cancer Foundation since its inception over 19 years ago.

We’re a proud allied member of the Restaurant Association of Maryland, the Restaurant Association of Metropolitan Washington, Uni Pro Buying Group, and the International…