Medical Assistant

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America’s workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supporting other areas of the facility as needed, including registration and referral management. This role requires efficient and accurate delivery of one‑to‑one patient care while thriving in a fast‑paced environment. The MSS ensures that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

• Perform Department of Transportation (Use the "Apply for this Job" box below). Non‑DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing such as vaccines, injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed
• Prepare and assist clinician with procedure set‑up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices and on testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Calibrate and record keeping for all medical devices and equipment in accordance with current policy and procedures
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Perform clerical tasks in both the front and back office related to patient care and record keeping
• Ensure accuracy in documentation
• Perform front‑office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer a multi‑line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete applicable training, including monthly clinical competency training

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education Level: Vocational/Technical/Business School

• Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations

• Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology
• Working knowledge of occupational medicine requirements (state‑specific) preferred

• Concentra
  
  Core Competencies:
  
  Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and the ability to deal with people in a manner that shows tact and professionalism
• Ability to…