Energetic Restoration Customer Experience Specialist

The Project Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Own all aspects of the customer experience from the office process
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary scopes of work to be passed on to estimating team
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed
• Participate in the after-hours on-call rotation (Additional compensation will be provided)

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Ability to multitask and to remain detail oriented
• Must be knowledgeable in relevant computer applications

This is a sedentary role in a fast-paced office environment. Some filing is required, which may involve lifting files, opening filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check, subject to applicable law.

• $18.00 - $22.00/hr

• Sick, vacation, and holiday pay (PTO)
• 401(k)
• Health, dental, and vision insurance plans
• Critical illness and accident plans
• Life insurance

• Paid training
• Career progression
• Internal promotional opportunities
• Uniforms provided
• Equipment and tools provided
• And more!

All SERVPRO Franchise employees are hired by, employed by, and under the supervision and control of an independently owned SERVPRO Franchise. SERVPRO Franchise employees are not employed by SERVPRO Industries, LLC or SERVPRO Franchisor, LLC.