Inside Sales Representative

Sandvik Mining is looking for an Inside Sales Representative– Smyrna, GA

You are a customer focused leader, with the technical insight to perceive what your customer needs. You instinctively work cross functionally to drive both action and results and are a confident and enthusiastic leader. You’re a team player, who lives and promotes a culture of continuous improvement, innovative solutions, safety, and you thrive under pressure.
Come explore a great opportunity as an Inside Sales Representative within Sandvik Mining – USA Sales Area!

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Customer Support & Relationship Management

• Serve as the first point of contact for customer inquiries, ensuring timely, accurate responses
• Build strong customer relationships as part of the sales and account team.
• Assess customer needs and route complex issues to the appropriate internal resources.
• Take ownership of customer concerns and ensure commitments are fulfilled.
• Proactively communicate order updates, backlog issues, and other relevant information.

• Initiate proactive outreach to existing customers to identify upsell and cross‑sell opportunities.
• Support Outside Sales with quotations, technical assessments, pricing inputs, and preparation for key account meetings.
• Participate in onsite customer visits and contribute to account growth strategies.
• Develop and maintain product forecasts, demand planning inputs, and sales documentation.
• Provide business intelligence on market trends, competitive activity, and customer behaviors.
• Support continuous improvement of Salesforce usage and digital sales channels.

• Process sales orders via phone, email, and E‑business platforms.
• Manage urgent and expedited orders to meet customer delivery timelines.
• Support aftermarket sales activities, including quoting, supplier coordination, delivery scheduling, and invoicing.
• Collaborate with Accounts Receivable to support cash collection.

• Utilize internal tools to fulfill customer requirements.
• Maintain accurate backorder reports and participate in customer review meetings.
• Support Key Account Managers with quotes, availability, forecasting, pricing, and technical requests.
• Coordinate freight quotes, arrange shipments, and obtain proof of delivery.
• Manage container orders and ensure timely delivery and invoicing.
• Prepare monthly CSR reports.

• Assess technical compatibility of components and elevate to technical teams when necessary.
• Build and maintain product knowledge to support consultative customer discussions.

• Demonstrate commitment to Sandvik’s safety‑first culture.
• Maintain up‑to‑date EHS training and comply with PPE and safety protocols.
• Participate in hazard reporting and safety initiatives.

• Work effectively in virtual and in‑office environments.
• Engage actively in team communication and collaboration.
• Participate in weekly virtual and in‑person meetings.
• Contribute to team‑building and a collaborative culture.

• Travel Required | On-Call Support Required

• Associate degree, college diploma, or equivalent experience.
• 2–5 years of customer service or inside sales experience.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with CRM tools (e.g., Salesforce)

• Strong commitment to customer satisfaction and service excellence.
• High attention to detail and strong organizational skills.
• Ability to learn and apply Sandvik operating systems (Aurora, Salesforce).
• Effective written and verbal communication.
• Strong data management, reporting, and digital literacy.
• Self‑motivated, adaptable, and proactive in continuous learning.
• Ability to work in virtual and office settings.

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability…