Service Manager Sr

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Functional area:

Service

Onsite or Remote:
Onsite

Country/Region: US

Location:

Elko, NV, US, 89801

Company name:
Epiroc USA LLC

Date of posting:
Mar 4, 2026

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long‑term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Paid Vacation
• Paid Sick Time

The Senior Service Manager is responsible for leading profitable growth and operational excellence within Epiroc USA’s Parts and Service Division. This role safeguards company assets while strengthening our reputation as a best‑in‑class provider of parts, service, and consumables support. Success requires visible, motivating leadership that drives results through people, builds strong customer partnerships, and fosters a culture of safety, accountability, and continuous improvement.

The work environment includes a combination of office‑based work and time spent in industrial, manufacturing, or field settings. The role may involve working near moving mechanical parts and exposure to fumes, airborne particles, and outdoor weather conditions. The position requires the ability to lift up to 25 pounds, frequently required to lift up to 50 pounds, and is occasionally required to lift up to and in excess of 100 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Use of appropriate personal protective equipment (PPE) may be required. This position is designated as safety sensitive.

Onsite

• Lead service center operations with full accountability for financial performance, including Profit & Loss oversight and participation in business planning.
• Develop and execute business strategies and territory priorities to drive sustainable growth across targeted market segments and expand service capabilities.
• Recruit, develop, and retain high‑performing team members by managing the full employee lifecycle, building succession plans, and fostering a collaborative, team‑oriented culture.
• Establish clear roles, performance expectations, and measurable goals for direct reports, delegating authority appropriately while maintaining accountability for results.
• Collaborate with Capital Sales, business line leaders, and cross‑functional teams to align priorities, support sales initiatives, and strengthen overall territory performance.
• Act as a visible leader in service operations…