Order Fulfillment Specialist

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries.

• Benefits eligibility begins the 1st of the month after start date
• Health care coverage – medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short‑ and long‑term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid vacation
• Paid sick time

The Order Fulfillment Representative is the customer‑relationship expert within the Supply Chain organization. They are responsible for upselling and maximizing customer satisfaction, acting as the key point of contact for daily customer business, maintaining strong relationships with existing customers, and developing relationships with new customers.

Elko, NV / Denver, CO

Elko, NV (Onsite) / Denver, CO (Hybrid)

• Respond to inquiries about stock balance, pricing, lead time, delivery, parts information, specifications, and availability.
• Answer e‑mails and Service Cloud cases, occasionally backing up answering telephone calls.
• Create quotes, sales orders, return merchandise authorizations (RMAs), proposals, invoices, and new accounts.
• Assist in investigating issues relating to inventory, pricing, deliveries, returns, credits and technical issues.
• Track incoming shipments and backorders, providing a weekly backorder report to customers with relevant information regarding the status of their orders.
• Run a monthly Shipped In Full/On Time (SIFOT) report for customers and provide back pertinent information to the sales team.
• Attend weekly customer meetings and provide feedback on status of orders.
• Maintain a courteous and professional demeanor and communication with customers and internal staff.
• Participate in employee development programs including product and application training, business and personal development opportunities.

• Analytical, data driven, comfortable working in Excel for most of the day.
• Capable of adjusting approach and workload to meet organizational and customer needs as they shift.
• Collaborative mindset with a strong focus on teamwork.
• Dedicated to creating meaningful, positive customer experiences, providing timely, attentive, and high‑quality service.

• High school diploma or equivalent education is required.
• At least three years of experience performing analytical tasks within a supply chain environment.
• Proficiency in MS Office Suite, especially Word, Excel (Moderate to Advanced level) and Outlook.
• Exceptional verbal and written communication skills.
• Must be self‑motivated, detail oriented and highly organized.
• Requires reliable in‑office attendance five days a week fulfilling a 40‑hour work week.
• Ability to work on‑call hours per business needs required.

Responsible for meeting the objectives of our ISO programs. When there are any questions regarding these programs they shall be directed to your supervisor/manager or the facility ISO representative. Supervisors and managers are responsible for communicating policy and objectives…