Order Fulfillment Specialist

Company Overview

Epiroc is a global productivity partner for mining & construction customers, accelerating the transformation toward a sustainable society. With ground‑breaking technology, we develop and provide innovative and safe equipment, including drill rigs, rock excavation and construction equipment, and tools for surface and underground applications. We also offer world‑class service and support, and solutions for automation, digitalization, and electrification.

Order Fulfillment Representative – a customer‑relationship expert within the Supply Chain organization responsible for upselling and maximizing customer satisfaction. The role is the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers.

Onsite, Elko, NV (ZIP 89801) or Broomfield, CO (ZIP 80020)

Full‑time, 40‑hour work week (five days a week). Work hours may require on‑call coverage as business needs dictate.

• Respond to inquiries about stock balance, pricing, lead time, delivery, parts information, specifications, and availability.
• Answer e‑mails and Service Cloud cases, occasionally backing up telephone calls.
• Create quotes, sales orders, RMAs, proposals, invoices, and new accounts.
• Assist in investigating issues related to inventory, pricing, deliveries, returns, credits, and technical issues.
• Track incoming shipments and backorders, providing a weekly backorder report to customers with relevant status information.
• Run a monthly Shipped In‑Full/On‑Time (SIFOT) report for customers and provide pertinent information to the sales team.
• Attend weekly customer meetings and provide feedback on the status of orders.
• Maintain a courteous and professional demeanor and communication with customers and internal staff.
• Participate in employee development programs, including product and application training and business and personal development opportunities.

• Analytical, data‑driven, comfortable working in Excel for most of the day.
• Capable of adjusting approach and workload to meet organizational and customer needs as they shift.
• Collaborative mindset with a strong focus on teamwork.
• Dedicated to creating meaningful, positive customer experiences, providing timely, attentive, and high‑quality service.

• High school diploma or equivalent education is required.
• At least three years of experience performing analytical tasks within a supply chain environment.
• Proficiency in MS Office Suite, especially Word, Excel (moderate to advanced level), and Outlook.
• Exceptional verbal and written communication skills.
• Must be self‑motivated, detail‑oriented, and highly organized.
• Requires reliable in‑office attendance five days a week, fulfilling a 40‑hour work week.
• Ability to work on‑call hours per business needs required.

• Benefits eligibility begins the 1st of the month after start date.
• Health care eligibility – including medical, dental, vision, prescription and telemedicine.
• Wellness program.
• Short and long‑term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
• Employee Assistance Program.
• 401(k) plan.
• Paid vacation.
• Paid sick time.

Salary for this position is between $35.62/hr – $45.63/hr, depending on experience and qualifications.

Epiroc is an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Employment at Epiroc is “at‑will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager, or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing.

Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.