Service Supervisor

DESCRIPTION

We are looking for a talented Service Supervisor, to join our team specializing in Service in Elko, NV.

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.

• Communicate repair plans clearly to Technicians, aligning them with customer quotes.

• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.

• Support Technicians with first-level assistance and elevate technical issues when necessary.

• Manage service logistics to ensure safety, quality, and efficiency in operations.

• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.

• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.

• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer focus: Building strong customer relationships and delivering customer‑centric solutions.

• Directs work: Providing direction, delegating, and removing obstacles to get work done.

• Ensures accountability: Holding self and others accountable to meet commitments.

• Manages conflict: Handling conflict situations effectively, with a minimum of noise.

• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.

• Electronic Service Tool Application :
  Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

• This position may require licensing for compliance with export controls or sanctions regulations.

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

• 2-5 years of technical and supervisory experience required

• This position supports our local mining/industrial market segment, the candidate should have a significant portion of their experience in an applicable field.

• This position requires supervising technicians working in a remote capacity for the majority of their assignments, so a dynamic approach to communication is required and experience of this nature is desired.

• An experienced understanding of goods and service transactions with large organizations and dealing with multiple stakeholders throughout repair events is required.

• This position supports a workforce outside of normal working hours, being available to respond at all hours to assigned technicians is required.

• This position requires being assigned to an on‑call rotation in order to support our local customer base that operates 24/7.

• Experience with customer correspondence, written and verbal.

• Experience/certifications for operating DOT regulated vehicles preferred.

• This position requires managing a team to compliance on not just Internal Cummins specific policies but additionally to the customers’ policies/regulations at the site at which work is being performed.

• Direct experience as a field service technician is preferred but applicable experience will be considered.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category On‑site with Flexibility

Job Type Exempt - Experienced

Min Salary $91200

Max Salary $136800

Relocation Package Yes

100% On‑Site Yes

Due to the operational nature and specific job duties of this role, work is…