Customer Support Representative

The Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik’s commitment to service excellence.

The ideal candidate brings 2–5 years of relevant customer service experience, a two-year degree or equivalent experience, and demonstrates strong organizational skills, professionalism, and the ability to communicate effectively across all levels of the business.

• Answer designated inbound calls from external customers and process sales orders received by phone

• Assess customer inquiries and route to the appropriate individual or department

• Take ownership of customer issues and ensure commitments are met accurately and on time

• Expedite urgent orders to meet critical customer delivery needs

• Escalate customer concerns to supervisors and collaborate on resolution when required

• Proactively inform customers of order status changes, backlog issues, and delivery updates

• Utilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirements

• Partner with the Expeditor to ensure accuracy of customer backorder information

• Stay current on industry developments, competitive offerings, and market conditions affecting customers

• Build working knowledge of Sandvik products and their applications for assigned customer groups

• Associate degree or equivalent experience required

• 2–5 years of experience in customer service, inside sales, or order management

• Proficiency in Microsoft Office, particularly Excel and Windows-based applications

• Ability to learn and effectively use customer service and order management systems

• Strong sense of personal accountability with excellent follow-through and attention to detail

• Professional, cooperative, and relationship-oriented communication style

• Demonstrated tact, discretion, and diplomacy when working with customers and internal partners

• Customer-focused mindset

• Strong verbal and written communication skills

• Problem-solving and issue resolution

• Time management and organizational effectiveness

• Team collaboration and cross-functional coordination

• Office-based customer support environment

• Extended periods of phone and computer use

• Occasional lifting of light materials (up to 20 lbs)

Sandvik offers a competitive total rewards package designed to support our employees’ health, financial security, and work‑life balance, including:

Sandvik offers an exceptional benefits package, including:

• Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine)
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• 401(k) retirement plan – 5% annual company contribution plus 50% match on the first 6% of employee contributions
• Paid time off (PTO), holidays, and sick leave
• Paid vacation with up to 40 hours available to carry over annually
• Short‑term and long‑term disability coverage
• Life and accidental death insurance
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development opportunities
• Employee discounts on Sandvik products and services
• Benefits eligibility starting 30 days after hire

For immediate consideration, please apply online at  to the Customer Support Representative position, Job #R0089222.