Sales and product service Published: Customer Support Representative Elko, Nevada,

The Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik’s commitment to service excellence.

The ideal candidate brings 2–5 years of relevant customer service experience, a two-year degree or equivalent experience, and demonstrates strong organizational skills, professionalism, and the ability to communicate effectively across all levels of the business.

Answer designated inbound calls from external customers and process sales orders received by phone

Assess customer inquiries and route to the appropriate individual or department

Take ownership of customer issues and ensure commitments are met accurately and on time

Expedite urgent orders to meet critical customer delivery needs

Escalate customer concerns to supervisors and collaborate on resolution when required

Proactively inform customers of order status changes, backlog issues, and delivery updates

Utilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirements

Partner with the Expeditor to ensure accuracy of customer backorder information

Stay current on industry developments, competitive offerings, and market conditions affecting customers

Build working knowledge of Sandvik products and their applications for assigned customer groups

2–5 years of experience in customer service, inside sales, or order management

Proficiency in Microsoft Office, particularly Excel and Windows-based applications

Ability to learn and effectively use customer service and order management systems

Strong sense of personal accountability with excellent follow-through and attention to detail

Professional, cooperative, and relationship-oriented communication style

Demonstrated tact, discretion, and diplomacy when working with customers and internal partners

Customer-focused mindset

Strong verbal and written communication skills

Problem-solving and issue resolution

Time management and organizational effectiveness

Team collaboration and cross-functional coordination

Office-based customer support environment

Extended periods of phone and computer use

Occasional lifting of light materials (up to 20 lbs)

Sandvik offers a competitive total rewards package designed to support our employees’ health, financial security, and work-life balance, including:

Medical, dental, and vision insurance

Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

401(k) retirement plan with company match

Paid time off (PTO), holidays, and sick leave

Short-term and long-term disability coverage

Life and accidental death insurance

Employee Assistance Program (EAP)

Tuition reimbursement and professional development opportunities

Employee discounts on Sandvik products and services

Sandvik offers an exceptional benefits package, including:

Benefits eligibility starting 30 days after hire.

Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).

Paid vacation with up to 40 hours available to carry over annually.

Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions.

Tuition reimbursement for continued education.