Service Administrator
Listed on 2026-01-23
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Administrative/Clerical
Office Administrator/ Coordinator
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Service AdministratorFunctional area:
Service
Onsite or Remote:
Onsite
Country/Region: US
Location:
Elko, NV, US, 89801
Company name:
Epiroc USA LLC
Date of posting:
Jan 20, 2026
All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.
About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification.
Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at
We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.
Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:
- Benefits eligibility begins the 1st of the month after start date
- Health care eligibility - including medical, dental, vision, prescription and telemedicine
- Wellness program
- Short and long‑term disability insurance
- Life and AD&D insurance
- Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
- Employee Assistance Program
- 401(k) plan
- Paid Vacation
- Paid Sick Time
Join Our Team as a Service Administrator at Epiroc!
At Epiroc USA LLC, our Parts and Services Division (PSD) provides a broad range of services to maximize customers’ productivity. We focus on spare parts supply, professional service, support solutions and training in the mining world.
Service Administrators play a critical role in supporting Service Centers by driving increased market share and profitability while minimizing costs through regional service administration support. They ensure the effective implementation of service administration processes and routines, deliver timely communication to internal and external customers, maintain and safeguard business documents, and provide assistance with customer service and training initiatives.
The work environment regularly involves an office setting environment with occasional exposure to moving mechanical parts, fumes, or airborne particles. Possibility of lifting up to 25 pounds may be required. Reasonable accommodations can be provided for individuals with disabilities to perform the essential functions of the job. The noise level is typically low to moderate. Personal Protection Equipment may be necessary when visiting service centers or customer mine sites.
The role is designated as Safety Sensitive.
Work Type:
Onsite, 40 hours a week
Salary Range:
The salary for this position is between $27.00 and $40.00 hourly, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.
Responsibilities:
- Coordinate all administrative aspects of the service order process, including managing the work order lifecycle, creating and reconciling purchase orders, tracking Work In Progress (WIP), and ensuring timely invoicing of customers.
- Provide local troubleshooting support for service technicians, including time entry reconciliation in M3, and maintain accurate records for work orders, credits, and other relevant documents.
- Regularly update and manage training materials and business process reference documents.
- Assist in organizing technical training classes by…
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