Assistant Vice President & Branch Manager

PRIMARY FUNCTION:

The Assistant Vice President Branch Manager position is responsible to motivate their team to acquire, expand, and retain member relationships and lead staff to maximize the service/sales encounter. This position is accountable for the effective and efficient management of any branch within the Retail Network. This position will also require effective managing of member deposits, loans, relationship growth, strong member satisfaction and member loyalty.

The Branch Manager position is responsible for cultivating community awareness and generating new business and referrals from industry contacts.

• Actively model sales and service behaviors necessary to achieve branch goals in sales and member satisfaction.
• Continually observe partners to provide staff with constructive feedback to improve their sales skills and results.
• Review performance standards and expectations of team members to assure effectiveness and accountability.
• Provide timely and ongoing performance coaching and feedback through formal performance appraisals and regular informal coaching sessions.
• Communicate and interpret overall organizational purpose, critical measures, and strategies as it relates to the individual branch and team member goals and expectations that contribute to their success.
• Develop a staff of highly engaged partners as measured by annual partner surveys.
• Recognize positive behaviors, achievements, and results exhibited by partners in a consistent and professional manner.
• Ensure partners are trained and held accountable for operational policies and procedures.
• Support and encourage the organization’s commitment to learning by facilitating team participation in training while ensuring member service levels are at acceptable levels.
• Work closely with appropriate personnel and human resources to effectively carry out staff disciplinary actions up to and including terminations.
• Assume responsibility for continual individual professional development and improvement of leadership skills and competencies including communication, thinking and analyzing, business understanding, interpersonal, leadership, management, and self‑awareness skills.

• Develop and implement strategies and tactics necessary to achieve established targets for net and gross sales.
• Develop and implement strategies and tactics necessary to achieve established targets for deposit growth.
• Develop and implement strategies and tactics necessary to achieve established targets for loan volume.
• Develop and implement strategies and tactics necessary to achieve established targets for overall products and services per member.

• Utilize member feedback systems to measure and enhance member service levels that promote member relationship growth and loyalty.
• Develop and implement strategies and tactics necessary to achieve established targets for member satisfaction.
• Actively model appropriate and positive member service behaviors designed to increase member loyalty.
• Consistently observe and coach staff to continually improve partner skills in improving member satisfaction levels.
• Ensure member service activities comply with the Credit Union’s board policies, management procedures, and applicable state and federal laws and regulations.
• Actively seek to add new SEG’s to the Credit Union’s field of membership and to increase member business relationships through attending community events, business after hours, community volunteerism, and other appropriate means.

• Manage and control the operational expenses of the branch.
• Ensure teller and financial specialist transactions are extremely accurate with a minimal amount of errors.
• Ensure all scheduled audits are carried out efficiently, timely, consistently, and accurately.
• Maintain security by ensuring all security procedures are followed, equipment is maintained and tested, and partners adhere to cash management policies and procedures.
• Ensure partners’ labor hours (working & nonworking) are accurately recorded on a timely basis through the time and attendance system.
• Ens…