Director of Production Operations

Overview

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. We listen to and invest in customers, becoming a partner in creative solutions to the challenges you face today and visionary thinking for what’s next. Our relationships with customers and manufacturers keep us attuned to what is possible, enabling us to source and create together, whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options.

• Solving Problems:
  Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone:
  Establish the mood that puts others  the person you’d want to interact with – approachable and transparent.
• Drive Forward:
  Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market meaningfully.
• Find Balance:
  Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It:
  Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

The Director of Production Operations is responsible for leading Model 1’s four Production Centers to achieve high-volume, high-quality output while driving continuous improvement across all operational functions. This role oversees Production Operations Managers and works closely with cross‑functional partners to increase production capacity, standardize processes across locations, and improve operational efficiency and throughput. Through hands‑on leadership, strategic planning, and a commitment to operational excellence, the Director ensures each hub performs at its highest potential while supporting Model 1’s long‑term growth and expansion.

• Competitive benefits including health insurance, paid holidays, and vacation pay.
• Continuous training to develop your full potential and be a true business partner.
• Access to an expansive network of mentors and networking opportunities.
• Top‑quality technology to assist in daily responsibilities and increase efficiencies for outstanding customer service.

• Lead production operations across Duncan, OK;
  Elkhart, IN;
  Summerville, SC; and Chino, CA, ensuring all locations meet production targets and delivery goals.
• Develop and execute strategic plans to increase capacity, expand throughput, and improve overall production performance.
• Implement standardized processes, workflows, and operating procedures across all production centers.
• Partner with OEMs to ensure build quality, correct specifications, and resolution of issues impacting production or customer requirements.
• Influence staffing levels, shift structures, and resource allocation to maximize facility output in partnership with local management.

• Work with production scheduling and forecasting teams to align staffing, capacity planning, and facility resources with corporate production targets.
• Ensure facilities are prepared for customer acceptance appointments, including unit readiness, documentation, and inspection preparation.
• Lead or co‑lead daily and weekly production meetings to ensure alignment, resolve constraints, and improve on‑time delivery performance.
• Ensure accurate and reliable production reporting with consistent communication to the executive team and cross‑functional partners.

• Oversee customer acceptance readiness for fleet and transit deliveries, ensuring all units meet required inspection and acceptance criteria.
• Collaborate with local teams to ensure customer acceptance processes are executed consistently and documented properly.
• Approve and direct corrective actions for defects identified during customer inspections.
• Prioritize rework activities to support customer timelines and reduce cycle time.
• Partner with Warranty and Aftermarket teams to review quality trends, warranty claims, rework drivers, and production‑related…