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Rep, CustCare - Omnichannel
Job in
Elkhart, Elkhart County, Indiana, 46514, USA
Listed on 2026-03-08
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-03-08
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Answers inbound sales and service calls and emails to process orders and upsell;
Troubleshoot issues and complete returns while collaborating with vendors;
Utilizes systems such as MSC website, AS400, WebSOE, Salesforce, Oceana to address needs;
Delivers customer service aligned with MSC quality standards to drive satisfaction and revenue growth;
Conducts extensive follow-up through ticket management to ensure accurate and timely resolution
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