Senior IT Support Specialist

Company
At Kem Krest, we are more than a supply chain solutions provider—we are a trusted partner to some of the world’s leading automotive, heavy-duty, and powersports OEMs. As a certified minority-owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success.

With a global network, high-touch service, and a relentless commitment to quality, Kem Krest is the go-to partner for companies seeking to streamline operations, reduce costs, and accelerate growth. Join us and be part of a team that’s passionate about making supply chains smarter, and partnerships stronger.

Are you a seasoned IT professional with a passion for solving complex problems and optimizing systems? Kem Krest is seeking a Senior IT Support Specialist to lead technical support efforts, drive innovation, and ensure the performance and security of our IT infrastructure. If you re ready to take ownership and make a meaningful impact, this role is for you.

This is a full-time, onsite position requiring a Monday–Friday schedule from 8:00 AM to 5:00 PM. Candidates should be prepared to work on location daily and collaborate closely with team members to support ongoing IT operations and organizational needs.

• Advanced Technical Support:
  Resolve complex IT incidents, conduct root cause analysis, and mentor junior team members.
• System & Network Administration:
  Independently manage desktop systems, user accounts, updates, and patches.
• Cybersecurity & Compliance:
  Enforce security policies and escalate issues as needed.
• Performance Optimization:
  Monitor system performance, generate benchmarks, and troubleshoot bottlenecks.
• Vendor & Asset Management:
  Coordinate with third-party providers and maintain hardware/software inventories.
• Project
  
  Collaboration:
  
  Support IT projects, contribute to lessons learned, and apply insights to future initiatives.
• Innovation & Continuous Improvement:
  Research new technologies, experiment in sandbox environments, and propose enhancements.

• Experience:
  
  5+ years in IT support or system administration.
• Education:
  
  High School Diploma with on-the-job training or equivalent experience.
• Skills:
  
  Strong knowledge of Microsoft 365, ticketing systems, desktop OS, and infrastructure management.
• Mindset:
  Analytical, proactive, and collaborative with a drive for continuous improvement.

• Competitive Salary
• Annual Bonus Program
• Immediate Health Benefits
• Free On-site Clinics & Prescriptions
• 401K Match
• Tuition Reimbursement
• Generous PTO & Holiday
• Parental Leave
• Supplier Discounts