Service & Warranty Department Coordinator

Service & Warranty Department Coordinator

ACTIA Corporation has been manufacturing quality vehicle electronics and diagnostic equipment for growing markets such as Off-Highway, Bus & Coach, Truck & Fleet, Marine and Specialty Vehicles for over 30 years. ACTIA Group is an international group based in Toulouse, France.

We are currently looking for a Service & Warranty Department Coordinator to join our team in Elkhart, IN. The role is highly organized and detail oriented, overseeing and supporting the daily operations of our service and warranty functions. This position ensures the smooth processing of warranty claims, coordinates service activities, maintains accurate records, and provides exceptional support to customers, technicians, and internal teams.

• Process and track warranty claims with accuracy and on time restraints.
• Review documentation and validate claims against warranty policies and coverage.
• Liaise between ACTIA, customers, vendors, and customers regarding claim status and resolutions.
• Maintain warranty records and ensure compliance with all warranty terms and policies.

• Coordinate shipping with shipping department and customer.
• Monitor service orders, work logs, and repair documentation for accuracy and completeness.
• Act as point of contact between customers, service technicians, and management.
• Follow up with customers post-service to ensure satisfaction and gather feedback.

• Generate reports on service efficiency and open claims.
• Maintain organized digital and physical records of service and warranty transactions.
• Assist in analyzing data to identify recurring issues and/or opportunities for improvement.
• Ensure legal compliance with state, federal, and OSHA requirements.
• Ensure ISO procedures are followed.
• Maintain compliance with all company policies and procedures.

• Respond to inquiries regarding warranty coverage, claim status, and service scheduling.
• Provide professional and timely communication to resolve customer concerns or elevate when necessary.
• Support the onboarding of new products or programs related to service and warranty.

• Movement – The position occasionally moves around the office and production floor; requires standing, walking, using hands and arms, kneeling, crouching or crawling.
• Operate/Use – Must operate a computer and other office productivity machinery (copier, printer, calculator).
• Ascend/Descend – Rarely ascends or descends stairs to reach archived files.
• Communicate – Frequently communicates with co‑workers, managers, and supervisors.
• Transport – Frequently lifts or moves 25 pounds; occasionally moves up to 50 pounds.
• Work Environment – Relatively quiet but fast paced.
• Travel – Rarely may need to travel to customers and vendors, with very minimal overnight stays.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of experience in service coordination, warranty administration, or customer support.
• Knowledge of warranty policies and procedures (electrical knowledge is a plus).
• Proficiency in Microsoft Office Suite (especially Excel).
• Must be able to use hand tools, digital multimeter, oscilloscope, and soldering station.
• Must be able to solder/desolder extremely small parts (0805) – a plus.
• Must be able to read schematics and troubleshoot to component level.

• Decision Making & Judgement – Demonstrates ability to derive logical conclusions from several options available.
• Stress Tolerance – Maintains composure in highly stressful or adverse situations.
• Effective Communication – Balances and maintains customer satisfaction with the production and services offered by the organization.
• Customer Focus – Develops and maintains customer satisfaction with the products and services offered by the organization.
• Office Technology – Exhibits ability to utilize office equipment and other relevant technology (software and systems) to meet business needs.

• Medical, Dental and Vision coverage
• Life and Disability insurance
• HSA Match
• 401(k) Plan
• Paid…