Supv Environmental Svcs

Overview

8% Shift Differential. Reports to the Director. Assists in organizing and managing the cleanliness of the organization. Acts as a resource for issues related to the internal cleanliness of the organization.

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Plans, coordinates and supervises the Environmental Services staff and the cleanliness of the organization by:
  Assisting with interviewing, hiring, training, assigning work, scheduling, evaluating and, when necessary, disciplining and authoritatively recommending discharge of associates.
• Scheduling associates on a daily basis to achieve the highest levels of productivity and efficiency related to customer service.
• Assisting with investigations and resolving complaints from patients, visitors, staff members and others; also consulting on problems which need future consideration.
• Maintaining the work environment in a safe, clean and orderly manner and collaborating with the appropriate departments for repairs, cleaning and other needs.
• Interpreting, enforcing and supporting Hospital policies, the terms and conditions of the Union agreement (if applicable), program changes and national performance standards.
• Orienting and training new associates to perform duties following proper procedures.
• Making continuous rounds of the patient care and public work areas.
• Carrying the telephone, computer, tablet, etc. and responding to service requests. Also, prioritizing requests for Environmental Associates.
• Communicating potential issues or needs (for example, scheduling and equipment problems) to the Director/Manager.
• Monitoring patient throughput via discharge application, ensuring that throughput metrics are being achieved by prompt and effective cleaning of discharge room.
• Performs pest control functions and documents pest control calls.
• Coordinates with associates to coordinate project work.
• Makes any adjustments during the shift as needed to ensure that all projects and daily duties are completed by walking all areas.
• Conducts pre-planning for the next 24 hours of operations, looking ahead at census and schedules to schedule staff accordingly.
• Complete payroll responsibilities.
• Maintains a high level of customer service at all times.

• Evaluating services provided with clinical staff, Directors and Managers on a monthly basis.
• Participating in the development of quality indicators and establishing measurable action plans to achieve targeted goals.
• Regularly inspect equipment for safety and repair needs and call vendors to repair them as needed.
• Staying current with industry best practices.
• Preparing periodic reports related to statistics, productivity and quality measurements.
• Performing appropriate committee functions, including leadership and/or support to one or more process improvement efforts.
• Has a comprehensive understanding of all department policies and strategic goals.
• Takes a lead approach to ensure that the highest quality standards are met.
• Ensuring the facility has appropriate supplies available including ordering and restocking supplies and equipment.
• Maintaining orderliness and cleanliness of supply, equipment and storage areas and reporting broken equipment.
• Performing quality assurance inspections in the patient care and public areas on a regularly scheduled basis.
• Conducts the expected amount of patient interviews in order to monitor and improve patient satisfaction.
• Completes expected amount of discharge room, high touch monitoring, occupied room inspection, whole unit inspections.
• Completes all expected stay interviews with associates.
• Make sure all logs are maintained and filed appropriately (examples include Curtain Change, Cleaning Checklists, Floorcare Projects, Soiled Utility Room monitoring, Terminal Cleaning Logs).
• Keeps director well informed of all training, meetings, and discipline and counseling sessions.
• Ensure associates have the equipment and PPE needed to perform their jobs at a…