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Customer Care Support Representative - Commercial Sales
Job in
Elkhart, Elkhart County, Indiana, 46514, USA
Listed on 2026-03-05
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep
Job Description & How to Apply Below
Manage customer interactions including inbound and outbound calls and email communications;
Utilize systems (SF, AS400, WebSOE, Oceana, Vendor Websites) to identify and address customer needs;
Provide effortless customer experiences related to products, services, pricing and follow up;
Resolve customer issues and follow up using efficient and cost-effective resources;
Conduct extensive follow-up through a ticket management system to ensure timely resolution
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