Account Specialist

Account Specialist – ACTIA Corporation

Join us at ACTIA Corporation as an Account Specialist in Elkhart, IN. ACTIA manufactures vehicle electronics and diagnostic equipment for markets such as Off‑Highway, Bus & Coach, Truck & Fleet, Marine and Specialty Vehicles. The role coordinates internal customer account activities and supports the Director of Business Development with projects and customer service.

• Enter new orders daily and weekly
• Process order amendments
• Expedite orders
• Resolve late shipments by reviewing order backlog
• Process credit card transactions
• Confirm customer orders, pricing and delivery dates
• Advise customers on expedite fees
• Maintain and respond to all correspondence
• Investigate and resolve problem deliveries
• Enter and maintain customer and sales data
• Prepare reports as requested
• Provide instruction for account coverage in the event of absence/vacation
• Update vendor sites and websites for customers
• Issue Return Goods Authorizations and Credit Memos as needed

• Review, enter and update customer forecasts, reporting changes to Accounting Manager and Sales Manager
• Analyze forecasts to avoid duplication of material planning
• Maintain accuracy of customer forecasts, including entry and cancellation
• Review assigned forecasts weekly
• Contact customer for clarification or resolution of forecast discrepancies

• Initiate product price quotes with Sales or Director of Business Development
• Maintain part price information, including EAU/MOQ
• Review feasibility and quote on new products
• Analyze RFQs and recommend to Sales on business case

• Review and compile information on production end‑of‑life items
• Implement price changes from production to service pricing

• Collaborate with Purchasing, Sales and Engineering for blue planner item entry
• Partner with Outside Sales Representatives on account activities
• Collaborate with shipping department
• Participate in meetings with Production, Purchasing and Engineering to monitor order progress and resolve shortages/late shipments

• Ensure legal compliance with state, federal and OSHA requirements
• Ensure ISO procedures are followed
• Maintain compliance with all company policies and procedures

• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Excellent computer skills
• Proficient in Microsoft Office products, especially Excel
• Strong analytical skills
• Ability to apply logical reasoning
• Attention to detail
• Self‑motivated

• Medical, Dental and Vision coverage
• Life and Disability insurance
• HSA match
• 401(k) plan
• Paid holidays
• Generous paid time off policy
• Flexible schedule
• Employee gym on site

ACTIA Corporation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, marital status, or any other protected status.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industries:
Appliances, Electrical, and Electronics Manufacturing.