Box Office and Finance Assistant

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City Of Elkhart – Job Description

DEPARTMENT:
Lerner Theatre

POSITION:
Box Office and Finance Assistant

DIVISION:
Lerner Theatre

STATUS:
Full-time

CATEGORY:
Hourly, $20

FLSA:
Non-Exempt

REPORTS TO:

Box Office Manager

DATE: 2025

The Box Office and Finance Assistant will support the Box Office Manager and the Director of Events and Finance with the daily operations, financial reporting, and the Lerner team as instructed.

• Assist with daily operations of running the box office.
• Prepare daily box office audits
• Process phone call sales.
• Assist patrons as they come to the door with sales, questions, inquiries.
• Provide detailed information on all current & upcoming events.
• Must have detailed knowledge & experience with Ticketmaster software.
• Assist with processing and returning consignments.
• Assist Box Office Management with larger ticket projects, such as season tickets.
• Update box office areas with current event information.
• Update box office communications manual.
• Keep track of Ticketmaster ticket stock and notify appropriate staff for ordering.
• Assist Box Office Manager with scheduling for all box office staff.
• Work first day on-sales and presales for events, as needed.
• Clean & organize Box Office space.
• Provide information to account for gift certificate audits.
• Assist Box Office Manager with open and close of Box Office, as needed.

• Assist event staff regarding pre-show set-up and activities.
• Assist with training all new hires according to Lerner policy and procedures.
• Attend weekly Lerner staff meetings.
• Attend weekly meetings with Box Office Manager.
• Other duties as assigned.
• Assist with patron voicemail and emails, as assigned.

• Maintain internal donation database, including appropriate acknowledgement communications.
• Assist the Director of Finance and Events with Encode: entering weekly receivables, including cash and check sales, credit cards, online Ticketmaster sales, and donations; enter weekly payables into Encode.
• Make daily bank deposits
• Assist with daily outgoing mail, drop off and delivery to City Hall and the controller’s office.
• Assist with ordering supplies

• Understand and be capable of handling problems when needed within the operations of the theatre box office.
• A guest centric attitude in all activity both internal and external
• Other duties may be assigned.

• Graduated from an accredited high school.
• Experience in management and supervision.
• Must have a valid driver’s license.
• Good public relations.

• Working Knowledge of Microsoft Office and other web-based tools as needed.
• Ability to deal effectively, courteously and efficiently with fellow workers, staff, and general public.
• Knowledge of accounting and ticketing software relating to promoter, facility and patron needs.

• Logical thinking and problem solving.
• Ability to get along with others.
• Flexibility to work varied hours.
• Focus on cleanliness and orderliness throughout the building.

Ability to work under stress and at a fast pace and always maintain a pleasant attitude at the same time. Always treat the public kindly. Scheduling flexibility required with varied hours at times.

• The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
• Background checks producing acceptable BMV and criminal history reports required.

• The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities and essential job functions.
• This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
• This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.