General Manager

Job Overview

The General Manager ensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, First Service policies and procedures, California civil code, and other applicable regulations. The General Manager consistently adheres to and perpetuates the mission and vision of the Developer, Board of Directors, and membership, overseeing all aspects of the operations of the community.

This includes, but is not limited to, building strong relationships with the board of directors, committees and residents; ensuring building systems and common areas are properly maintained; managing staff and vendor performance; administering shared‑cost arrangements; ensuring homeowner adherence to community rules and regulations; preparing the budget; presenting financial reports; preparing for and attending board meetings; and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary.

Base pay range: $/yr – $/yr. The salary or wage will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive.

• Acquire an understanding of all community governing documents (CCRs, By-Laws, and published rules) and ensure all requirements are followed.
• Quickly gain a working knowledge of First Service systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc.) and assimilate standard operating policies and procedures.
• Recruit, hire, train and supervise all staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced.
• Promote FSR Global Service Standards among FSR associates and vendors. Include these standards in daily coaching and performance‑management discussions.
• Proactively inspect the clubhouse and exterior common areas, building systems, landscape and other common amenities, ensuring necessary repair and maintenance activities are conducted in a timely manner.
• Ensure all fire, life and safety systems are operable and that evacuation plans and emergency procedures are documented and understood by staff and residents.
• Ensure operating procedures and preventative maintenance plans are in place for all key systems.
• Respond to homeowner/resident inquiries and serve as the point of contact for the Board of Directors.
• Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.
• Work with association legal counsel on any pending or existing litigation and provide periodic updates to the Board.
• Prepare and post board meeting agendas.
• Prepare concise, yet detail-oriented board meeting packets that allow the Board to make informed decisions without lengthy discussion.
• Attend and participate in board and committee meetings and prepare minutes.
• Approve and code vendor invoices and ensure vendors comply with the terms of their service.
• Gather detailed bids for major non-recurring projects or requested changes in recurring vendor services.
• Monitor the financial position of the Association and present monthly financial reports and any documents requiring Board member signatures.
• Lead the Board toward the development of short-term and long-range plans and develop recommendations for specific action plans to achieve Board objectives.
• Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.
• Support the activities of various Board sub-committees and provide a seamless connection between the Board of Directors and committees.
• Administer the annual election and meeting.
• Ensure the annual CPA audit/review is completed and distributed within 120 days of year‑end, and ensure tax returns are completed and filed by CPA.
• Assess and monitor community needs: identify opportunities for improved communication or service delivery methods and implement programs or…