Help Desk Analyst

Job Overview

Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.

NOTE: If selected for this position, you are required to perform ALL work onsite.

Helpdesk Analyst

MacOS troubleshooting experience REQUIRED.

Shift: 2pm to 11pm, Sunday to Thursday with Friday and Saturday off.

Additional Preferred skills

• Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
• Ticketing System:
  Service Now. Handling call escalations from Tier 1 to Tier 2 via Phone, Email, and Chat support.

• Technical Support: 2+ years, Required
• Written Communication: 2-5 years, Required
• Mac OS X: 2-5 years, Required
• Time Management: 2-5 years, Required
• Communication Skill: 2-5 years, Required
• Problem Solving: 2-5 years, Required
• iOS: 2-5 years, Required

** Candidates must be able to work onsite at client, 5 days a week**

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.

Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES!

Learn what it’s like to be a Red Oak Consultant!

Red Oak Five (Core Values):
Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone