Customer Service Rep

MC Machinery Systems, Inc.

The Customer Service Representative will support by providing helpful product information to clients and answer customer's inquiries in a timely and courteous manner.

• Assists customers by phone for orders on consumable parts.
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Solicits sale of new or additional services.
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer.
• Enters data into computer to determine total cost for customer.
• Checks inventory control and notifies Logistics Department of orders that would deplete stock.
• Initiates purchase requisitions
• Other duties may be assigned

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
• Good verbal and written communication skills, able to multitask and possess analytical skills.
• Must possess strong interpersonal and organizational skills and must be detail oriented.
• Must possess excellent interpersonal skills

• Associate Degree in Business, Administration or equivalent
• Proficient in MS Word, Excel and Power Point

Job operates mainly indoors and exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short term noises.

This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 or more. Must be able to access and navigate each department at the organization's facilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.