Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people – join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on giving customers a constant stream of high‑quality, on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience.

Benefits of working with us

• Success – our winning team pursues excellence while learning and evolving
• Career growth – we develop industry‑leading talent because Ross grows when our people grow
• Teamwork – we work together to solve hard problems and find the right solution
• Commitment to diversity, equality, inclusion, and community – we celebrate diverse backgrounds, identities, and ideas and strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA. We operate three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Area Supervisor is a member of Store Leadership who is responsible for a specific, assigned area of the store, as well as general operations and supervision when acting as Manager on Duty. Duties include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and executing company operational processes.

• Understand that safety is the number one priority and practice safe behaviors in everything you do.
• Maintain high safety awareness on the sales floor, correct unsafe conditions, and report them to Store Leadership.
• Secure the building: entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups, and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Ensure customer safety, accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.

• Treat all customers, associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize associates using company recognition programs.

• Represent and support the company brand at all times.
• Maintain a professional appearance in accordance with the company dress code.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Handle daily trash removal.

• Ensure recovery, sizing, and markdowns meet company standards through teaching and follow‑up.
• Receive merchandise trucks and non‑merchandise inbound deliveries.
• Process all merchandise with urgency.
• Keep stockrooms clean and organized.
• Deliver and place merchandise on the sales floor after processing.
• Secure and process back‑stock per company policy.
• Control loss by reducing damage and theft.
• Prepare floor moves and promotional sign‑ings as needed.

• Understand and comply with the Loss Prevention Awareness Program.
• Maintain a customer service presence on the sales floor.
• Safeguard confidential information, cash, credit card, and merchandise data.
• Maintain proper PVM system operation.
• Conduct “Code 50” package inspections.
• Execute best practices to maximize productivity.

• Ensure associates at the front end meet company standards.
• Maintain pace, energy, and presence at the front end, managing lines.
• Train associates on cash register use, shortage control, and other front‑end procedures.
• Control associate break schedules for backups, lunches, and breaks.
• Ensure all equipment functions properly.
• Maintain supplies and recovery for the front end.
• Ensure go‑backs are expedited, scanned, tagged, and ticketed.
• Teach the “Scan and Bag” best practice.
• Ensure salability of merchandise on the front end and specialty racks.

• Maintain and clean fitting rooms.
• Audit and…