Retail Shift Supervisor

Position Purpose

Do you LOVE and appreciate premium chocolate? Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining more than a company -- you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With 65+ wholly-owned Lindt Chocolate Shops in the U.S., our retail teams play an integral part in delivering legendary service and a premium experience to our customers.

It takes a passionate, positive, highly engaged, confident, self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back again and again.

• Ensures store meets or exceeds weekly, monthly, and annual sales plans and contributes to the district's achievement of the sales plan.
• Models understanding and commitment to the store's sales mission and communicates the mission to staff in actionable terms.
• Assists with development of each team member’s individual commitment to achievement of the store’s sales results.
• Models and supervises staff to ensure sales goals (including key performance indicators, ADS, UPT, conversion, and other company sales standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out-of-stocks/overstocks/dated product.

• Supports Store Manager with training of sales staff in accordance with Lindt & Sprüngli guidelines and standards to insure a knowledgeable, friendly, well-trained staff.
• Helps to train sales staff in accordance with company standards, ensuring daily, weekly and monthly sales and operations are consistently achieved.
• Assists with training and developing staff sales techniques, ensuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalates issues to Store Management in a professional and timely manner.

• Ensures store meets or exceeds company standards for operational controls and compliance.
• Inventory Control/Shrink
• Cash Management (POS, paperwork, logs, policies & procedures)
• Complies with all Quality Assurance policies & procedures
• Maintains store cleanliness

• Proven sales background
• Ability to take direction and effectively delegate and execute through others

• Basic math and/or accounting skills

Required

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds

• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Required

• High School Graduate or equivalent

Preferred

• Associates Degree

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

The above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status.

Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well. As of July 2018, all Lindt & Sprüngli (USA) Inc. properties will be smoke and tobacco free.